Disney World Mobile Wait Times Come To The BlackBerry

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We’re excited to announce BlackBerry support today for Lines, our new mobile website that estimates current and future wait times for Walt Disney World attractions. Two weeks ago we launched Lines for the iPhone (a few days later, support for Android and Palm Pre) and we’ve seen amazing usage so far in the parks. BlackBerry seemed like the next logic platform to focus on (and by far the most requested), so we’re eager to get it into your hands.

As for the details, we’ve tested it on various versions of the BlackBerry Curve, Bold, Storm and Tour. It requires at least OS version 4.5+, and we’ve made it javascript-free for the time being. There are a ton of BlackBerry phones and OS versions out there, so please let us know if anything looks or behaves wonky. Also, we’d love to get any feedback on how to improve the BB user experience.

Over the past couple of weeks we’ve been furiously updating the models to improve our wait time estimates. We want to say thank you to everyone for trying out Lines during this beta period–we’ve gotten a lot of great feedback, a flood of data from the parks, and some great coverage. And if you’re a fan, we’d love if you could help spread the word!

Lines is currently in beta and is free for a limited time–so sign up for an account and visit http://m.touringplans.com to give it a whirl!

UPDATE:: Lines has graduated Beta and is now a fully featured member of the TouringPlans.com product suite! Read more here.

Henry Work

Henry is the developer at TouringPlans.com, joining to work on the website and build Lines, among other things! Before joining the Unofficial Guide team, Henry was the lead developer at TechCrunch, one of the world's leading technology blogs. Though he would live at Disney's Caribbean Beach Resort if he could, he's become a huge Disneyland fan since moving to the bay area. You find Henry on the TouringPlans Twitter account or contact him at henry@touringplans.com.

80 thoughts on “Disney World Mobile Wait Times Come To The BlackBerry

  • December 4, 2009 at 1:00 pm

    Cool! Congrats on the launch!

  • December 4, 2009 at 1:02 pm

    Looks great on my BB Curve! Can’t wait to use it in 6 days when we arrive at WDW.

    • December 4, 2009 at 1:23 pm

      Sweet–thanks Mike! We can’t wait for you to use it either!

  • December 4, 2009 at 1:14 pm

    I am so excited that I can now use this on my Storm!!! You all rock and can’t wait to officially try it out come marathon weekend! 🙂 You’ve made me a happy girl today!

    • December 4, 2009 at 1:24 pm

      Woohoo! By the way, have you checked out the Be Our Guest Podcast? It’s fantastic!

      • December 4, 2009 at 4:58 pm

        Maybe a little bit. Sounds a little familiar to me. 😉

        Can’t wait to hear your episode on Monday. 🙂

  • December 4, 2009 at 1:16 pm

    Henry and team,
    THANK YOU….checking out wait times on my Blackberry….how cool is that!

    • December 4, 2009 at 1:25 pm

      Thanks Ellie! Eager to hear any feedback you may have.

  • December 4, 2009 at 1:49 pm

    Congratulations! I love that everyone gets the same detailed information and same features, generally regardless of the phone platform they’re on. (The Windows Mobile folks might be coughing politely about now.)

    The fact that we were able to add Palm, Android and BlackBerry support so soon after the iPhone also validates the design approach we took with the app. Well done!

    • December 4, 2009 at 1:54 pm

      Coughing? No, more like crying. I feel so left out. 🙁

      • December 4, 2009 at 2:08 pm

        Thanks for your patience! We’re working on it.

    • December 4, 2009 at 5:45 pm

      Oh and the Nokia people are feeling ignored as well… Isn’t Nokia common in the US at all? Here in Europe it is one of the most popular brands…

      But congratulations on getting the next system up and running so fast!!

      • December 4, 2009 at 8:07 pm

        Nokia is the most common phone in the US, I believe. But I’m not sure their web browser is anything you’d want to write for.

  • December 4, 2009 at 1:51 pm

    It looks great. Thank you very much for adding BB.

  • December 4, 2009 at 2:19 pm

    Thank you so much. It looks great on my BB Storm !! I can’t wait to use it next week !! Thanks again !

    • December 4, 2009 at 5:18 pm

      Fabulous, thanks Chris! Have a great trip next week! Also, just letting you know that Len, Fred and I will be in the parks Dec 10-15th… hope to see you around!

  • December 4, 2009 at 3:56 pm

    Fantastic! Looks great on the Tour. And I’ll be using it @WDW in two weeks. But the tiny screen gives you guys less exposure/advertising space. Phone skinz decals maybe?

    • December 4, 2009 at 5:19 pm

      Hah! That would be a great idea. Glad it looks good on the Tour! Eager to hear any feedback you may have. Have a great trip!

  • December 4, 2009 at 4:02 pm

    Just signed up and started playing with the app on my Tour? One question: What do the FastPass times indicate? Is it:
    1) When they will run out?
    2) When they currently tell people to return?
    3) Something else?

    Thanks much.

    • December 4, 2009 at 5:21 pm

      Hey Joey, on the main page, the FASTPASS time is our estimate of what it is currently distributing for. So “1:00pm” means that if you were standing outside the FASTPASS booth right now, that’s when you could return with your FP to ride the attraction. Of course, it’s only an estimate, but we’re making it more accurate every day.

      If you click through to the next page, you’ll see an estimate of when the FP will be gone by.

      Hope this helps! Thanks for the questions, we’ll try to make it more clear.

      • December 4, 2009 at 11:08 pm

        Hey Joey,

        This is a great point. Knowing now what it is we mean, how would you describe it?

        Fastpass Return Time?
        Fastpass Distribution Time?
        Is “Fastpass Return” sufficient?

        It is a challenge trying to make things clear with a limited number of characters.

        • December 5, 2009 at 12:54 pm

          I think “Fastpass Return Time” or “FastPass Return” would do it for me.

          I might also suggest using an acronym like “FPRT” (FastPass Return Time) and describing any necessary abbreviations at the bottom of the page or in a small help section.

          One unrelated commented. When using my Tour, I have to login every time I access the page. Is there a way to prevent this (e.g. a “remember me” cookie or some such)?

          • December 8, 2009 at 7:02 pm

            Hey Joey,

            Can you ping me at henry@touringplans.com if you’re still having trouble?

            And thanks for the feedback re: FASTPASS. One confusing note to add to this discussion is that outside each attraction, the “FASTPASS Return Time” is actually the current time of day.

  • December 4, 2009 at 5:29 pm

    Looks great on my BB Curve 8310

    • December 8, 2009 at 7:03 pm

      Sweet. I played around a lot with that model in the simulator.

  • December 4, 2009 at 6:26 pm

    Looks reall great on my Bold… Can’t wait to use it next week.

    You guys are spectacular!

  • December 4, 2009 at 9:39 pm

    When do you think you might have something up and running for a motorola Q ????


    • January 13, 2010 at 4:16 pm

      Hey Park,

      Sorry for the super delayed response. Can’t give ya a timeline on when we’ll support the Q. But we want to support it somehow soon.

  • December 5, 2009 at 7:52 am

    This looks fantastic on my storm, guys! I’ll be using it later this month. Thanks VERY MUCH for getting BB in place so fast!

    • January 13, 2010 at 4:17 pm

      Thanks Robert–have you returned, and what do you think?

  • December 5, 2009 at 9:29 am

    I must be stupid. I can’t figure out how to download the app to my iphone. I’m logged in tourinplans.com with a premium access membership and then click on the lines link, but I don’t see any link to download the app. thanks for your help

    • December 5, 2009 at 11:05 am

      my bad. My wife told me it wasn’t an app – Just got on the internet using my iphone and it works great! thanks

  • December 5, 2009 at 11:02 am

    so simple!! Congrats, cant wait to use it in February.

    • January 13, 2010 at 4:18 pm

      Thanks Irene! Our estimates have improved a lot since early December, so you should have even a better experience now.

  • December 5, 2009 at 10:03 pm

    I am currently using a t mobile shadow. any chance to have this on my phone? it runs windows mobile and the full web browser. I logged into the site but then can not see any of the information then again I could just be missing it.

    • January 13, 2010 at 4:18 pm

      Hey Paul,

      Windows Mobile is next up. Sorry for the delay.

  • December 6, 2009 at 1:30 am


    I’m glad to see this. It looks great. How long will Beta run? Any chance it will still be free during my trip next May? 😀

    • December 6, 2009 at 12:11 pm

      Thanks Jeff! I’d expect us to be out of beta by May. You’ll have plenty of time to decide whether it’s worth a subscription between now and then.

  • December 6, 2009 at 11:06 am

    Another vote for the Motorola “Q”

    • December 6, 2009 at 12:14 pm

      The Q is Windows Mobile, right?

      • December 6, 2009 at 1:09 pm

        Yes, version 6.1

  • December 6, 2009 at 8:56 pm

    I have a BB storm, but can’t seem to get Lines to work. Does it support all storms or just the newer ones?

    • January 13, 2010 at 4:18 pm

      Hey there,

      So sorry for the delayed response. If you’re still interested in Lines and having trouble, please email me: henry@touringplans.com


  • December 7, 2009 at 9:55 am

    I’ll be at WDW next week. Is there anything specific you’d like to test out? Or that I should pay close attention to?

    Looking forward to trying out the app. Thanks for your work on this project.

    • January 13, 2010 at 4:19 pm

      Hey CathyGE,

      Sorry for the delayed response… how did you enjoy Lines?

  • December 7, 2009 at 3:36 pm

    As I posted in the other thread about 3 weeks ago, Windows Mobile users can get in using a detour, as I have had Lines running for almost 3 weeks now. I am a complete smartphone newbie, but it took me less than an hour after learning it worked on Safari. All I did was get Iris Browser 1.1.9 (may work with other versions) from RapidShare (the official download no longer exists). Judging from the WinMo response here, I’m guessing either few knew of this method, or it’s not working for others.

    • January 13, 2010 at 4:19 pm

      Excellent workaround for now. Thanks for the bump, Dave.

  • December 8, 2009 at 5:27 pm

    What about Winodws Mobile Devices????????

    • January 13, 2010 at 4:20 pm

      Hey Frank,

      Thanks for your interest–we’re working on it. I’ll take your numerous question marks as indication that you _really_ want to try it out.

  • December 25, 2009 at 9:54 am

    Morning, all,

    I just started using the site on my blackberry, in preparation for a February trip. A quick question…I can’t get it to look as “neat” and nice as the picture you have does…all the text doesn’t line up and its all jumbly. Is there something, like a setting perhaps, that I need to adjust to fix that?

    It looks great on my computer, and I’d love for it to work like that on the phone!

    Thanks!!! Merry Christmas!!


  • December 28, 2009 at 3:24 pm

    Tried Iris browser for Windows Mobile and it worked fine. As this is just a website, not a native application, the limitation for Windows Mobile not working is purely a choice by the management of touringplans. Windows Mobile would work if they would just not explicitly exclude it by checking the browser / OS version. It might not work on Pocket IE (or not until the latest release of PIE), but I’ll bet it would work on Opera right now. Come on touringplans, open this up for testing. I’ll volunteer to give you feedback.

    • January 13, 2010 at 4:25 pm

      Hey Jay,

      Sorry for the delayed response (I’m really in your doghouse right now!). You’re right that it is just a user-agent toggle. I hope you’ll understand that we want to provide the best experience possible to each platform. Also, when we support a new platform, we need to make the commitment to not only support it initially, but for as long as Lines is around. And so once Len and I get to that point, we’ll wave the WinMo flag.

      Thanks for your patience.

  • January 13, 2010 at 4:06 am

    Hi there, just signed up to the site as I am off to Orlando late March. I have a Blackberry Edge 8310 with software version v4.50.55 but… when I go to m.touringplans.com I just get the information page with screenshots etc..

    Am I doing something obviously wrong or is my Blackberry not currently supported ?

    Thanks, Spencer

    • January 13, 2010 at 4:26 pm

      Hey Spencer, just sent ya an email. Sorry that you’re having trouble.

  • January 14, 2010 at 3:53 pm

    Hi there, I seem to have having the same problem as Spencer above. I just singed up to the site. I have a Blackberry Storm, but when I go to m.touringplans.com I just get the information page with the screenshot…

    Can you please send me a quick email with some downloading instructions…

    thanks !!!

  • January 17, 2010 at 4:48 pm

    Hi, i’m going to orlando in february. Can I download the app today and in feb will still work? thank you

    • January 20, 2010 at 11:51 am

      Hey Vane,

      Unfortunately Lines is a mobile website, so you can’t actually download it, just access it like any other website.

      Not sure where we’ll be in February, so it may still be free or it may be premium by then!

      Thanks for your interest in Lines!

  • February 3, 2010 at 2:37 pm

    I tried accessing Lines via my BB Curve, but when typing in my user ID and password, it simply returns me to the sign-on screen. Any thoughts?

    • April 5, 2010 at 5:46 pm

      Hey Duane–

      Sorry for the super delayed response–still having trouble? Email me.


  • February 10, 2010 at 12:29 pm

    Is there any way you could add a java-enabled version for Blackberry? The Opera Mobile browser is webkit enabled and seems like it could handle it.

    Keep up the great work, what a fantastic app. Is usage of this app going to be a part of the Touringplans.com subscription? If so, awesome. If not, it’s worth paying for.

    • April 5, 2010 at 5:47 pm

      Hey Bryan,

      Opera Mobile should be handling it better now. And yes, Lines is part of the premium TouringPlans.com subscription!

  • February 10, 2010 at 4:21 pm

    Is there not an app for Blackberry to download? 🙁 The plain web page is going to mess my ball up. Thats WAY too much scrolling! lol

    • April 5, 2010 at 5:47 pm

      Hah! Sorry, Jaime! We’ll work on it 🙂

  • February 13, 2010 at 12:14 pm

    Just tried it on my Samsung Impression and it finally works for me!!! Not as pretty as the screenshots but it is functional! I will definitely be using this in the parks next weekend and will be happy to provide feedback for you on how it works on this browser. Thanks for an awesome product-excited to use it at last.

  • February 23, 2010 at 10:23 pm

    Just booked a June trip, and I am testing this program on my LG Versa (sort of a “smart phone,” but not that smart). It looks great! Just like the screen shots. I have no idea what browser my phone uses, but I’m just glad it works. I can’t wait to put it to real use in June!

    • April 5, 2010 at 5:48 pm

      Great! Thanks Paula! Hope you have a great trip!

  • March 3, 2010 at 10:27 pm

    Loving Lines on my Blkbry Curve 8530 and also checking it out on my computer. Wonder if there is an ‘app’ for Lines as now I have it bookmarked. Also is there a way to store my password/username so I don’t have to be putting it in each time I check the times- this will be a big pain when we are actually in the parks- (or did I just miss a ‘remember me’ spot)
    Thanks- this is the best I have found for my phone!

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