How Does Disney World’s Disability Access Service Card Work?

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When Walt Disney World reopened in July 2020, a lot of things changed. One such change is the temporary suspension of Disney’s FastPass+ system. This may lead some guests to wonder how Disney’s Disability Access Service Card works. We’ve got the answers.

In short, Disney’s Disability Access Service Card allows guests who have certain needs to avoid waiting in the traditional queue for most attractions. It does not, however, act as a FastPass, allowing the card holder and their party to bypass the current posted wait time. Disney no longer using a physical card, and instead issues the designation to the guest’s MyDisneyExperience account / app.

Here’s how it works.

  1. Guests seeking a Disability Access Service Card need to visit Guest Relations.
  2. This Card is for guests who aren’t able to wait in a conventional queue environment.
  3. The Guest Relations Cast Member will work with each guest on their individual needs.
  4. If the credentials are provided to a guest, that guest and their party will receive a return time based on each attraction’s current posted wait time.
  5. When the return time window opens the guest with the Card and their party will return to the designated entrance of the attraction and directed to the loading area.
  6. After experiencing that attraction they can obtain another return time at a different attraction.
  7. Return times are obtained at each attraction.
  8. The guest with the Card does not need to be present to obtain a return time.
  9. The guest with the Card does have to be present in order for their party to board the attraction at the designated return time.
  10. All four Walt Disney World theme parks utilize this program.
Soarin’ Entrance

Even though the FastPass+ program is temporarily paused, guests using the Access Card will generally be directed through the FastPass+ return entrance when their return time becomes valid. Once again, the Access Card does not act as a FastPass. It enables the cardholder and party to do other things in the park rather than waiting in the traditional line. However, they will generally spend the same amount of time waiting for the attraction as anyone who is in the standby line.

Pirates of the Caribbean entrance
Kilimanjaro Safaris FastPass+ Entrance Sign

When a guest receives a Disability Access Service Card / Designation, that designation inside MyDisneyExperience is valid for up to 60 days depending on their theme park ticket entitlement. A guest does not need to visit Guest Relations at each park. Once they have obtained a valid card it is good for the duration of issuance, which depends on the length of time their ticket is valid.

Guest Rleations / City Hall in Magic Kingdom

For complete details, we invite you to read Disney’s official website.

What other trip planning questions can we answer for you? Let us know in the comments!

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Dani

Born and raised in the land of sunshine and dreams come true, Dani is a proud Orlando Native who loves sharing her hometown with others. She's worked in nearly all of Orlando's theme parks, on board Disney Cruise Line, and in hotel management. Follow her on Twitter and Instagram @thisfloridalife

3 thoughts on “How Does Disney World’s Disability Access Service Card Work?

  • January 20, 2021 at 3:50 pm
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    I’d love another post about the updates (if any) to the rider swap option!

    Reply
  • January 21, 2021 at 9:48 pm
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    We visited WDW in August, October and December of 2020. We have PAPs and I have had a Disability pass for several years now. August we had no problems using the Disability card. I have the card for medical reasons , and in August I could send my husband agead to get a return time. But beginning in October we started having some CMs insist that I personally had to physically be the one to obtain a return time. Even when Guess Services said I could send someone to obtain it. By December almost every place in all 3 parks we visited insisted I be the one to get the return time. It was a total pain in Animal Kingdom since the only place to wait for the return time severely restricted entrance-so I had to go to Flight and, once we rode that, the River ride,get a return time, then up to Safari to find the closest place to sit and wait till we could ride. No amount of requests for CMs to check with Guest Services or a Lead changed this. We had problem at Magic Kingdom and at EPCOT also.
    I think a lot of the difficulties arise because the CMs at rides are very young, and a lot had “Earning our Ears” ribbons so they were new- who knows why since Disney has let go so many CMs lately. It was inconvenient at best, inconsiderate at worse.

    Reply
  • May 22, 2021 at 8:56 am
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    Do you go to each ride to get the return time after you get a pass?

    Reply

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