Observations from Magic Kingdom: Frozen Meet & Greet and Be Our Guest Lunch Queue Updates

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Queue update
Guests line up for busses to the Magic Kingdom due to morning monorail maintenance (photos by Seth Kubersky)

In the final weeks of the 2014 summer season, Walt Disney World experimented with some new queuing procedures at popular attractions and eateries, with somewhat controversial results. As the peak crowds have departed, so have most of those tests, so I recently headed into the Magic Kingdom for an early morning queue update on operations at Princess Fairytale Hall’s Frozen Meet & Greet and Be Our Guest restaurant.

My first goal was to arrive well before rope drop, in order to see how swiftly the infamously long line to meet Anna and Elsa was moving first thing in the morning. Unfortunately, I forgot that the monorail is currently opening late due to maintenance upgrades, which made the trip from the TTC to the park a bit more cumbersome than usual.

I opted for the bus transportation option over the overburdened ferry, which turned out to not be a bad choice. The busses loaded about as quickly as could be expected, with a continuous line of vehicles pulling up to service the sizable crowd, and before too long we had arrived at the recently expanded Magic Kingdom bus loop.


Even with a sizable crowd at the park’s front gates, I still made inside and up Main Street before the park’s official opening time, and found Fantasyland already filling up with guests, many of who were staking out Peter Pan’s Flight because Seven Dwarfs Mine Train was experiencing technical difficulties.


Princess Fairytale Hall Frozen Meet & Greet Queue Update

In order to approach Princess Fairytale Hall, I had to travel clockwise around the carousel, as cast members were blocking the more direct route.

When I joined the queue to meet Anna and Elsa, it was still a few minutes before park opening, and the posted wait was already 90 minutes.

The queue moved more quickly than I expected, and before long I was inside the ornate lobby.

Incidentally, during my wait I never saw a single person get in the other line to meet non-Frozen princesses. Since Frozen is still so hot, perhaps Disney should hire another pair of ice sisters and install them in the other meeting room.

Upon entering the greeting area, I noted that Anna and Elsa are now posing on opposite sides of the room, instead of as a pair. On my previous visit, shortly after Anna and Elsa arrived at the Magic Kingdom, they were positioned together, with a third princess on the other side of the room. The new setup seemed to move the line a bit more smoothly, but denies guests to the change to get both girls in the same shot.

In order not to hold up the guests behind me, I declined the PhotoPass posing and just snapped some quick selfies before scooting out the door. Both of the sisters seemed quite intrigued by my Abominable Snowman t-shirt, which they suspected was a relative of Marshmallow.

In the end, my total wait time for the Frozen Meet & greet was only 45 minutes, about half of what was posted when I arrived.

By the time I exited the hall, the post wait time had climbed to 120 minutes. In previous weeks, cast members were cutting off the the standby queue shortly after opening, and handing out paper return time tickets much like the old FastPasses. That experiment has apparently ended, as there were no restrictions on new guests joining the standby line.


Be Our Guest Lunch Queue Update

It wasn’t even 10 a.m. as I left the Frozen meet & greet, but there was already a substantial line of guests on the bridge to Beast’s castle waiting to eat lunch inside Be Our Guest restaurant. I was in the mood for a croque monsieur, but not yet hungry, so I decided to check back in a couple hours.

By the time I returned, I was surprised to not see the usual queue stretching down the street towards Gaston’s Tavern. Then I noticed this sign, declaring that the restaurant had “reached capacity” for the day’s entire lunch service.

There was no option to wait in line, nor to receive a paper return time ticket, as had been distributed earlier in the summer. I was advised by a cast member that I could have made a FastPass+ reservation for lunch, but that is only available to on-site hotel guests, not local annual passholders like myself.

I also noticed a cast member with a clipboard outside the restaurant taking same-day reservations for dinner. Be Our Guest is one of the most difficult restaurants at WDW to get dinner reservations for, but a number of cancellations may be available on any given day, and may be filled in person during the morning and afternoon on a first-come/first-served basis.

Unfortunately, the only tables available (at least on the day I visited) were four-tops, and the cast member would only accept a reservation if you said there were that many people in your party. I don’t know what would have happened if I had lied and showed up later alone. It understandable that Disney wants to maximize revenue, but as a single visitor I felt somewhat shut out.

What do you think of the current queue conditions for the Frozen Meet & Greet and Be Our Guest Lunch? Leave your recent experiences in the comments below!


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Seth Kubersky

Author of The Unofficial Guide to Universal Orlando. Co-author of The Unofficial Guide to Disneyland and Beyond Disney. Contributor to Unofficial Guides to WDW and Las Vegas. Live Active Cultures columnist for the Orlando Weekly. Travel and arts journalist. Theatrical director and producer.

16 thoughts on “Observations from Magic Kingdom: Frozen Meet & Greet and Be Our Guest Lunch Queue Updates

  • August 29, 2014 at 4:39 pm

    I can tell you from first hand experience what they would’ve done if you’d shown up alone after making a reservation for 4. They would’ve seated you and then added a $30 charge to your bill (without telling you before seating you) for the 3 people who didn’t show. I had a reservation for 2, my fellow dinner was ill and decided not to attend and, viola $10 charge on bill.

    • August 29, 2014 at 5:12 pm

      I hope you argued that charge, Lisa! In march, we had a similar situation when our party of 4 went to 3 because my husband was feeling unwell that night. We were not charged.

  • August 29, 2014 at 5:13 pm

    Thanks so much for the post Seth! We were at MK on mid-July, exactly the day of our 6th y.o. girl birthday (staying off-site) and we were able to do the Anna and Elsa M&G at ropedrop with a wait of 20 min! I’m puzzled about our luck in the middle of summer (and an 8 crowd level), since now, in a lower season you waited more than the double. With the short line we faced, we were able to change the 30-day FP+ we had at 8:30 pm for something else that same day. In the other hand, my husband refused to line for BOG lunch so, sadly, I wasn’t able to try it. Would it be too much to ask you (just for research purposes) to try lining up one morning at 10 am to see if you can enter?

    • August 29, 2014 at 7:33 pm

      The difference may be that you were walked to the meet & greet for rope drop, but when I went they allowed people into queue before the official opening.

      I’ve eaten at BoG in the past, but I’ll take another look at the queue next visit.

  • August 29, 2014 at 5:15 pm

    Is there anyway to at least look inside Be Our Guest without doing lunch? Do they let guests tour before lunch service starts?

    • August 29, 2014 at 6:37 pm

      I read somewhere that before 10am, you can get a tour of the restaurant. It’s something is very much like to do, since I don’t have much interest eating there but still really want to see inside.

      • August 29, 2014 at 7:30 pm

        I did not know that! I’ll give it a try on my next visit.

      • August 29, 2014 at 10:06 pm

        Hey Seth – that’s totally true. It isn’t really a tour but the place is empty and it’s great for photos! 🙂 They let me roam around for a good 20 min.

    • August 29, 2014 at 8:26 pm

      When we were there in March, BOG was open for viewing in a limited capacity in the early morning. All that you are truly able to see is the entryway and the hallway of whispering knights in suits of armor. From behind ropes, you could see the lunch ordering area and the main dining room. You could also use the restrooms, which were nothing short of AMAZING! :o)

  • August 29, 2014 at 9:09 pm

    Wow, I didn’t know that getting lunch in Be Our Guest was THAT difficult. In my touring plan I chose to get there 10:30AM, but now I’m thinking about changing it for before 10:00AM.

    I’ll stay at Art of Animation, but the site for “Fastpass+” doesn’t recognize my reservation. I think it’s because I made the reservation through a travel agent, I remember that I also had a little difficulty setting it in my Disney account.

    • August 31, 2014 at 6:04 pm

      Try using the numbers on your luggage tags as your reservation number. It worked for me. Your actual resort reservation with letters will not work. You should have got an email invitation to reserve lunch if you are within 27 days of your trip. Good luck. Can’t wait to eat there.

  • August 29, 2014 at 11:58 pm

    Seth, great article! Regarding the BOG FastPass+ for lunch, how does that work? I followed the link in your article and put in my resort reservation number and it kicked it back. Since you can not put in letters for your resort reservation, i also tried different variations of the resort reservation number without any success. I will definitely try getting dinner reservations the day of, my friends and I are headed down in September. This was very helpful!

    • August 30, 2014 at 2:50 am

      Regarding the alphanumeric reservation number being rejected – call Disney Dining. They can give you another numeric-only reservation number corresponding to the usual alphanumeric reservation number if you describe the problem you’re having, which is accepted by the site. After doing this, I was able to book FP+ for BOG lunch only a few days in advance. Good luck!

      • August 30, 2014 at 12:06 pm


        Thanks for the info, I called Disney Dining and it worked!

  • August 30, 2014 at 11:43 am

    Does anyone imagine we’ll collectively reach a point where we get tired of planning a WDW visit with the strategy of a military campaign? Do military campaigns even require as much strategic planning as a WDW visit?


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