ResortsWalt Disney World (FL)

Step by Step: How to Open Your Disney World Hotel Room with Your Phone

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Walt Disney World has enabled guests to take on many park tasks using their cell phones. For example, MagicMobile allows you to turn your phone into a park ticket, parking pass, or payment method. You can mobile order quick service food in the parks via the My Disney Experience app. And you can use mobile self checkout at some park merchandise shops.

Another Disney World task you can accomplish with your phone is opening your Disney resort hotel room door. Here’s step by step instructions on how to make that happen.

1. Download the My Disney Experience app onto your smartphone and log in.

The My Disney Experience app will be a necessity during your time at Walt Disney World. Make sure you’ve linked your hotel reservation to your Disney World account. For information on how to do this, follow the first several steps of our guide to linking tickets to your account, but click on the hotel link rather than the ticket link.

2. Make sure your phone’s Bluetooth is turned on.

3. Open the app. Click the “hamburger menu” three lines in the lower right corner of the first screen. From there, click on the “Resort Hotel” button.

4. You will now be a page that includes details about your room reservation. Click the “Unlock Door” button.

The first time you do this, you’ll get a message asking you to agree to terms and conditions. If you want to proceed, click “Yes, I agree.”

5. You’ll then be given a message that says “Hold Your Phone Against the Lock.”

6. Place your phone within a centimeter of the sensor on your room’s door, wait for the click and the green light, then turn the handle and enter.

A Few Additional Thoughts

This My Disney Experience feature is only available to guests staying at the Disney-owned properties at Walt Disney World. These include: All Star Movies, All Star Music, All Star Sports, Animal Kingdom Lodge (including Jambo House and Kidani Village villas), Art of Animation, Beach Club, BoardWalk Inn and Villas, Caribbean Beach Resort, Contemporary Resort and Bay Lake Towers, Coronado Springs Resort, Fort Wilderness cabins and campsites, Grand Floridian Resort and Villas, Old Key West, Polynesian Resort and Villas, Pop Century Resort, Port Orleans French Quarter and Riverside, Riviera Resort, Saratoga Springs Resort and Spa, Wilderness Lodge (including Boulder Ridge and Copper Creek villas), and Yacht Club.

You can use the same process to open other features at your hotel such as any building entrances that may be locked (some side entrances are locked after 11:00 p.m.), pool gates, and gym facilities.

If you’re concerned about not having access to your room in the event that your phone battery dies, you may want to plan to have access to an additional tool to open your room. This might be a MagicBand or a plastic card obtained from the front desk of your hotel.

Have you used your phone to open your Disney hotel room? Did you find it convenient or cumbersome? Let us know in the comments.

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Erin Foster

Erin Foster is an original member of the Walt Disney World Moms Panel (now PlanDisney), a regular contributor to, and co-author of The Unofficial Guide to Disney Cruise Line. She's been to WDW, DL, DL Paris, Hong Kong Disneyland, Aulani, DVC Vero Beach, and DVC Hilton Head. She's a Platinum DCL cruiser and veteran of 10 Adventures by Disney trips. Erin lives near New York City, where she can often be found indulging in her other obsession - Broadway theater.

4 thoughts on “Step by Step: How to Open Your Disney World Hotel Room with Your Phone

  • I’m traveling with my teenagers and we are all under my MDE account. Will the Disney system allow me to sign in on all of our phones so that they will have access to the door unlock feature? (And also things like mobile order, if they want to separate from the adults.)

    • Sure. If you’re comfortable with giving them access to your account, you can sign them in on their phones and give them access to all the components of your account including room access and mobile order. I have been signed in on multiple devices at the same time and haven’t personally encountered any problems.

      Since they’re teens, you could also have them create their own Disney accounts. You can link and these to your account and designate yourself as the “control” account. As long as their names are linked to your room reservation, you could also give them access via this method.

  • FYI, I would not depend on this as an option. I lost my Magic Band on my last day in the parks, and I decided to try this feature to let myself into the room. Never worked. The lock would blink green but the door would never actually unlock.

    • I tend to agree with you, but it’s a good “just in case” option. For example, it’s great on your arrival day if you don’t have MagicBands or a card and want to go directly to your room rather than stopping at the front desk.


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