One of the most disappointing things that can happen at Walt Disney World, or any theme park, is to arrive at an attraction and find out the ride is closed. Some poor Cast Member has to tell a countless number of guests that the attraction is unavailable. The next questions the cast member gets is “When will it reopen?” and “Why is it closed?” Many closures are due to weather. Beyond that, the cast member generally will not know (or will not share) much information, nor will he or she tell you how long a closure will last.
Back in May, Len Testa announced that the Lines app now predicts when closed attractions will reopen. Re-optimized touring plans will adjust plans and moved a closed attraction to a time we expect the ride to be reopened. A warning: This post is on the geeky side and shows the analysis that is being used to make the app work. If you don’t want to peek inside the black box, feel free to stop reading. If you choose to proceed, may the light shine upon thee.
Along with the millions of wait times that are submitted to TouringPlans we also get thousands of submissions that mark attractions as closed. In the past 365 days, we identified 1,890 attraction closures at Walt Disney World. To save you a trek across the park, the Lines app indicates when attractions are closed. A submission of an active wait time also tells us when the attraction reopens. With this information, we can do better than the Disney cast members and estimate how long an attraction will be closed.
Not all closures are equal. Different attractions have different protocols for re-opening. Some attractions have to go through a whole safety check cycle for any type of closure. The length of closures can also depend on the time of day. If an attraction goes down close to the end of the day, Disney may choose not to even try to re-open it.
The good news is that most closures are short: 40% of all closures are under 20 minutes, and just 8% of closures are more than 100 minutes. Below are a few attractions and the distribution of length of closures. The highlighted bar is the median closure length. The median is the point where half the data is below and half the data is above.
If the reopening time is approaching and the attraction is still reported close, the reopening time will be pushed back. The Lines app will tell you two pieces of information: last reported closure time, and when the attraction will reopen.
Have you used the reopening feature in Lines? Hopefully, it has helped you and improved your touring.