Disney MagicMobile Pass: First Day Learnings

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I happened to be sitting at Pecos Bill having an early lunch when I saw all the buzz about Disney’s MagicMobile Pass being rolled out to some My Disney Experience users this morning. Whilst finishing my fajita platter, I checked, and YES, I was able to access this new product.

Rikki and Dani covered the basics in earlier posts. Definitely check out their information on how to access MagicMobile and download it onto your phone; they have the scoop on the basics.

This is a review of the successes and glitches I encountered on the first day.

Problems Linking MagicMobile to Apple Watch

I had zero problems linking MagicMobile to my iPhone (XS Max). The entire process took less than a minute while finishing my Diet Coke. I tapped a few keys and my MagicMobile pass was easily added to the Wallet feature on my phone.

Theoretically, I was also supposed to be able to add the MagicMobile pass to the Wallet on my Apple Watch. I tried this several times with no luck, continuously getting a message saying, “Try again later or contact your card issuer for more information.”

Since Disney was the “card issuer” and I was at Magic Kingdom, I walked over to the guest relations desk at the front of the park. It took four cast members there to find someone who understood my question asking for advice or tips on how to add MagicMobile to an Apple Watch. None of them had any real answers.

I then tried the guest relations windows outside the front gate. A cast member there said that her MagicMobile automatically synched to her own Apple Watch. She speculated that I didn’t have the latest Watch OS and that I should update my phone and my Watch and it should work.

A few hours later I was back in my WDW hotel room and made sure that all my devices were as updated as possible. Still the same message. Sooo…

I tried again to get advice, this time at Disney Springs guest relations. A supervisor there asked me how old my Apple Watch was. BINGO. I do indeed have an ancient Apple Watch, a five year old Series 2. The supervisor said he had heard reports that MagicMobile was not working with older watches, though he didn’t know exactly which models were the problem. He said to try back in several days in case they find a workaround.

What I learned was — I wasn’t doing anything wrong. If you have a new Apple Watch, it should link automatically. If you have an old Apple Watch, you’re out of luck, at least for now.

Getting into the Parks

The main (really only) current use for MagicMobile is for park admission. After speaking with the two Magic Kingdom guest relations desks, I exited the park and attempted to use my phone to tap back into the Magic Kingdom.

The product is advertised as being usable without having to open any apps – just hold your phone to the entry tapstile and it should work.

I tapped my phone on the touchpoint several times, to no avail. I asked for help from a nearby cast member who told my to turn my phone over. I had been tapping with the screen side toward the touchpoint. As soon as I placed the back of my phone on the touchpoint, it lit up with pretty colors and I was admitted to the park. Lesson learned.

I left and reentered the park a few times, alternating using my phone and a MagicBand. Both worked seamlessly. For park admission, you can use both MagicMobile and MagicBands interchangeably.

Sharing MagicMobile

When you activate MagicMobile, you’re presented with an option to “Select Passes to Share.” This feature is useful for parents of young children or for companions of people who don’t have mobile phones.

Along with the share feature is a message that says, “Anyone that receives your shared pass will be able to add the pass to their Apple Wallet and use all of its linked entitlements.”

I found this sentence somewhat ominous and asked for clarification at the Disney Springs guest relations office. Here’s what I learned during that discussion:

  • Currently, you should think of MagicMobile as the same thing as a plastic park admission card.
  • Sharing your MagicMobile with someone is akin to putting your park admission card in their hand. This may make sense for a few family members, but it is not something that you should do with others.
  • Anyone with their own My Disney Experience account should have their own MagicMobile pass in their own Apple Wallet.
  • MagicMobile sharing is not the same as Friends and Family sharing for things like dining reservations. You may have tons of My Disney Experience Friends and Family members, DO NOT share your MagicMobile pass with all of them.

Other Findings

  • The MagicMobile pass does not have all the features of a MagicBand. You cannot charge merchandise items or food directly to MagicMobile, though this is something that Disney resort guests can do on a MagicBand. However, if you have a regular credit card linked to your Apple Wallet, you can use that to pay for many items at WDW.
  • You cannot access a WDW hotel room through MagicMobile. If you’re a resort guest, you can open your hotel room via the My Disney Experience app, but not through MagicMobile in the Apple Wallet.
  • IF (the cast members I spoke with stressed the word “if”) FastPasses return, they would work through MagicMobile. The rationale was that MagicMobile is akin to a plastic park admission ticket and FastPasses can be accessed through a park admission ticket.
  • MagicMobile will, in many cases, alleviate the need for a guest to go to Will Call to pick up up a plastic ticket. They can use MagicMobile instead. However, in situations like activating a voucher for an annual pass, you will still need to stop at Will Call or guest relations.
  • You cannot currently access any food or merchandise discounts via MagicMobile. To get discounts you will still need to show a card such as an Annual Pass or DVC membership card.

As will all brand new Disney technology, consider this product to be in flux. They are clearly working out some first day issues and are still in the process of disseminating information to all cast members. Stay tuned for updates, we’ll keep you posted as we learn more.

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Erin Foster

Erin Foster is an original member of the Walt Disney World Moms Panel (now PlanDisney), a regular contributor to TouringPlans.com, and co-author of The Unofficial Guide to Disney Cruise Line. She's been to WDW, DL, DL Paris, Hong Kong Disneyland, Aulani, DVC Vero Beach, and DVC Hilton Head. She's a Platinum DCL cruiser and veteran of 10 Adventures by Disney trips. Erin lives near New York City, where she can often be found indulging in her other obsession - Broadway theater.

4 thoughts on “Disney MagicMobile Pass: First Day Learnings

  • March 31, 2021 at 6:28 pm
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    Thanks Erin. Your overview was helpful and answered several of my questions.

    Reply
  • March 31, 2021 at 9:02 pm
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    I really appreciate your information. I was struggling with trying to understand the exact procedures/rules, etc. I should have remembered what the turnout of the fast passes was like. A nightmare is the most suitable family acceptable description I can come up with. I was convinced it would never work like intended.
    Please continue to help us understand the ins and outs of MagicMobile Pass. I always feel like Disney leaves out important particulars when describing how something will work (or supposed to work) or assumes we should just know these things… Like using the front or the back of a phone at an touchpoint.
    Thanks again….

    Reply
  • April 1, 2021 at 2:11 pm
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    I don’t look forward to the front gates if this becomes the norm. In addition to the usual problems with magic band and ticket linking, CMs will have to handle tech support for guests’ phones and watches. Not ideal on a busy day.

    Reply
  • August 4, 2021 at 1:04 pm
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    I was wondering why it wasn’t working with my series 2 Apple Watch! Thank you for taking the time to provide answers! Very helpful.

    Reply

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