It’s been a few weeks now since the Frozen Princess meet and greet with Anna and Elsa began at Princess Fairytale Hall and there are lots of questions about how FastPass+ works for the attraction. First, a little about the venue itself. Princess Fairytale Hall opened in late 2013 to house the Magic Kingdom’s princess meet and greets.
Princess Fairytale Hall (PFH) sits behind the castle just across from the carousel. Until late April of this year, guests could visit Cinderella and a surprise princess guest on one side of the hall and Rapunzel and a surprise princess guest on the other. Rapunzel generally commanded higher wait times than Cinderella, but both princess meet and greets were eligible for FastPass+. On April 20, Anna and Elsa from Disney’s wildly popular movie, Frozen, began meeting and greeting with a surprise princess guest on one side of the hall and Rapunzel and Cinderella joined to meet on the other side.
Using FastPass+ for the Frozen Meet and Greet
So what do you need to know about meeting Anna and Elsa? First, standby wait times have been pretty incredible since Anna and Elsa came to Walt Disney World. The princesses regularly command 4+ hour waits from attraction open to attraction close. FastPass Plus is available for Anna and Elsa. If you are a resort guest, you can begin booking at midnight sixty days out while Annual Passholders can begin booking thirty days out. So, if for instance you want to meet Anna and Elsa with FastPass+ on July 1, you can begin looking to see if FP+ is available at 12:00 a.m. Eastern time on May 2. For day guests, this window is only 30 days ahead of time. While some rumors have Anna and Elsa booked completely lately, I was able to to obtain a FastPass to meet them during the first day of my booking window without too much trouble. (the photo below was from the FastPass+ I got the first day they met at Magic Kingdom, just as an example).
It should be noted that sometimes it is much easier to make FastPass+ reservations through the website rather than through the app. If you’re having trouble getting what you want, start there. There has been mention of Anna and Elsa FastPasses getting “lost”, but as long as you’ve received confirmation in a screen like the one above, Disney Guest Relations will be able to find indication that your reservation existed in their system. If you’re very concerned, take a screen shot on your phone so that you can assist Guest Relations if something should happen. I had no problems with mine on opening day.
If you’re using FastPass+, you’ll go to the FastPass+ entrance at PFH and tap your bands or cards. You’ll proceed down what is essentially a back hallway (pictured below) and wait for just a few minutes before being shown into the meet and greet room. I waited for about 7 minutes and most guests using FP+ to see the Frozen girls report waiting ten minutes or less.
After your wait you’ll tap your bands a second time on the My Magic+ touch points, at which point you’ll be escorted into the meet and greet room where you may wait behind a couple of families to get to the princesses for your photos.
Elsa and Anna meet and greet with another princess friend. Though many times it’s Aurora, we’ve also seen Jasmine and others on occasion.
What if we can’t get FastPass+?
Due to the incredible popularity of the Frozen girls, FastPass+ can be hard to come by. If your options are limited to waiting standby, there are some things about the venue and the setup that may be helpful to know. First, running to the meet and greet from rope drop is not as beneficial as it can be from other rides. While Disney’s estimated wait times at attraction opening are often a good deal higher than the actual wait, the crowds trying to get to Princess Fairytale Hall when the park opens have been large. Next, unlike the wait at their former location in Epcot, a good deal of the wait at Princess Fairytale Hall is either under the shade of the canopy or inside in the air conditioned hall.
Anna and Elsa meet and greet during limited hours (currently 9 a.m. to 5 p.m. or thereabouts). Cast Members will close the line depending on the projected wait time and the ladies will meet everyone who has been told they will see Anna and Elsa. Be aware that later in the day you may be told that you cannot meet Anna and Elsa prior to their actual close time because of the duration of the standby wait. Alternate princesses take their places in the hall after Anna and Elsa exit for the day.
On a general note, if you use FastPass+ for both sets of princesses meeting and greeting at Princess Fairytale Hall, you will not see the reception hall that houses both the princess portraits and Cinderella’s glass slipper (pictured below). If you find that Cinderella and Rapunzel have a tolerable standby wait time, I suggest seeing them so that you can check out PFH.
Finally, the interior lighting at Princess Fairytale Hall is a bit of an odd package for a photo venue and pictures can sometimes turn out with a really red tint, even with the best of cameras. Even if you haven’t purchased a PhotoPass Package, let the PhotoPass photographer take plenty of photos and add them to your MagicBand or a PhotoPass card. While you may not purchase them, it’s great to have a backup in case your pictures don’t turn out the way you want them to.