What You Need to Know About Disney Springs and Its Reopening

We are just a few days away from the official re-opening of Disney Springs at Walt Disney World. The shopping, dining, and entertainment district will reopen on May 20 with a phased reopening following the closure due to the coronavirus. In order to reopen, Disney will be taking many precautions to keep both Guests and Cast Members safe.

When Disney Springs reopens originally, many third party operators will be available to Guests. Then on May 27, three Disney-owned and -operated locations will open – World of Disney, D-Luxe Burger (for mobile order) and the Marketplace Co-Op.

Disney will be implementing a number of new health and safety measures and operational changes that are in line with applicable government requirements, as well as guidance from health authorities such as the CDC and other appropriate government agencies.

Here is what you need to know prior to your arrival:

• Parking and Entrances: During this initial phase, Guests will be directed to self-park in the Orange and Lime Garages. All surface lots will be closed. In addition, the number of entrances for Disney Springs will be limited to four locations: the Orange and Lime Garages, the Hotel Plaza Boulevard pedestrian bridge and the ride share pick up/drop off area.
• Face Coverings: All Guests ages 3 years and older, along with Cast Members will be required to wear an appropriate face covering while visiting Disney Springs. Guests must bring their own face coverings and they must have enough for their entire party. They will need to be worn over your nose and mouth at all times (with the exception of sitting at a table dining).
• Temperature Screenings: Once Guests arrive at Disney Springs, your entire party will be required to undergo temperature screenings courtesy of no-touch thermometers. Anyone with a temperature of 100.4 degrees or higher will be directed to an additional location for rescreening and assistance. Those who once again have a temperature of 100.4 degrees or higher will not be allowed entry, nor will those in their party.
• Physical Distancing and Capacity Measures: To maintain appropriate physical distancing throughout Disney Springs during this initial phase,the number of guests visiting will be limited. In addition, Guests will be limited within each location. Directional signage will be installed to assist Guests to responsibly move throughout the property. There will also be ground markings that will help promote proper distancing when queuing is necessary. Finally, Guests will find added physical barriers in select locations where it’s difficult to maintain physical distancing.
• Cleanliness: There will be increased cleaning and disinfection procedures in high-traffic areas such as elevators and escalators, handrails, benches, tables, handles, restrooms and more. Guests will also find hand-washing stations and hand sanitizer available, which will be encouraged to be used frequently.
• Cashless Transactions: It is recommended that Guests utilized cashless payment options whenever possible. These will include things like such as credit cards, debit cards, Disney Gift Cards, Disney Rewards Redemption Cards and mobile wallets—including Apple Pay, Google Pay and Samsung Pay. Guests may purchase a Disney Gift Card at select Merchandise locations and Welcome Center (Guest Relations) to pay without cash.

As far as Cast Members are concerned, they will be going through extensive new training. There will also be Cast Members walking throughout Disney Springs to explain new procedures and answer any questions Guests may have, as well as encouraging everyone to follow the measures above. In addition, Cast Members and Operating Participant employees will be required to complete a health screening and temperature check at home, prior to coming to work.

Disney is going to constantly monitor conditions and best practices, and as a result, operational changes and safety measures may change from time to time.

Select locations at Disney Springs will see reduced hours. For addition information, visit DisneySprings.com/reopening for the most up-to-date information on available shopping and dining locations, operating hours, new safety procedures and more.

In addition, as a reminder, while Disney Springs may be open, the Walt Disney World theme parks and resort hotels will currently remain temporarily closed.

For more information about the theme parks and coronavirus, please click here.