Okay, readers — want the good news or the bad news first?
The good news is that you still can have strollers and mobility aids (such as wheelchairs and ECVs) brought to your resort by a third-party vendor of your choice.
The bad news is that it will be less convenient to do so, thanks to some new rules going into effect on October 1, 2019.
As being reported by several local vendors, Disney has now changed their policy such that third-party vendors for items like strollers, wheelchairs, and ECVs can no longer be dropped off at bell services prior to your arrival, and they cannot be left by you at bell services to be picked up by the vendor at the end of your trip.
What this means is that you’ll need to contact your third-party vendor to arrange for a time to personally accept delivery and pickup of your item.
As of right now (3 PM on Friday, September 27), third-party grocery vendors are stating that they have asked if this impacts their deliveries and have been told that it does not — that grocery orders will still be accepted at bell services. That said, this is certainly an ever-evolving situation. We’ll keep our eyes and ears open to let you know of any additional changes to Disney’s policies.
Update: 5:00 PM, 9/27/19
Some companies have issued statements with different information, so if you have a rental coming up, the best thing to do is contact the company.
From Kingdom Strollers:
Disney has changed their policy for service providers starting October 1st. All orders PLACED after October 1st will need to meet with a representative for the delivery and return pick up of their rented item.
Orders placed before October 1st will still be allowed to be delivered and picked up through the resorts luggage desks.
So any order for Oct, Nov, Dec, etc that was placed before Oct 1st will continue to go through the luggage desks.
Any future orders placed after Oct 1st will need to meet with us for delivery and pick up.
From Orlando Stroller Rental:
Walt Disney World has changed their policy for their stroller rental vendors. If you placed your reservation prior to November 2nd for travel before OR after November 2nd, your stroller will be waiting for you in your Walt Disney World Resort’s luggage room. You may also return your stroller to the luggage room on your last day without meeting us. No change is needed.
Starting in October, we are very excited to say that our customers will be able to pick up and return their strollers to and from the Orlando International Airport. The pick up and return counter will be on level B1 of the airport which is the same level as Disney’s Magical Express. Therefore, customers will have a few options where we can best meet their stroller needs. They will be able to choose:
•Orlando International Airport (MCO) more details soon
•Orlando Stroller Rentals store, located at 3232 Rolling Oaks Blvd in Kissimmee just minutes away from Animal Kingdom
•Delivery to and pick up from your Walt Disney World Resort’s luggage room. (Then starting November 2 any new orders placed for future travel will need to be a meet and greet at your hotel if you do not select one of the first two options)
From Buena Vista Scooter and Stroller Rentals:
As many of you may have heard, through the rumor mill, there have been some developments, over the past few days, regarding the “preferred provider” program @ Walt Disney world.
We can confirm that the rumors are in fact correct.
Disney HAS eliminated the preferred provider program, which means Buena Vista will eventually be converting to a “meet and Greet” operation.
However, ALL reservations that are placed prior to October 1st will be grandfathered in and will not be effected by these changes.
If you are in need of a rental and DO NOT want to be affected, it is very important that you book before 10/1, regardless of when your rental is set to begin.