Disney is known for their world-class guest service. Their primary mission is to help every guest have a magical time. Some of their guests require a little more pixie dust to make the magic happen. The Disability Access System (DAS) is how Disney can help.
What is the Disability Access Service? (DAS)
The DAS allows guests that are not able to tolerate a traditional queue to wait for the attraction in a more comfortable setting.
Who Qualifies for a DAS?
The DAS is designed for guests that have disabilities that are not entirely assisted with a wheelchair. Although you may meet people who have been given exceptions, Guest Services consistently follows this policy as written.
How Do You Register for DAS?
There are two ways to register for DAS. You can visit guest services in person or register virtually in advance of your visit using the DAS Advance program.
For this article, we are focusing on the in-person system. For DAS Advance, click here.
Visit Guest Services at any park and tell them you need assistance with wait times. This can be at the windows before you enter, the Guest Services location inside the parks, or any of the Blue Guest Experience Team umbrellas in the parks.
- The guest services cast member will ask you a series of questions. They will need to understand how a DAS will benefit the member of your party that needs it.
- Do not bring a doctor’s note. Disney can’t use them due to privacy laws.
- Bring everyone in your party with you.
- They will take a picture of the guest the pass is assigned to; there is no need to smile or pose.
- Everyone in your party will have their MagicBands or park tickets (the card or the MagicMobile code on the phone) linked to the DAS.
- You will be asked to sign the policy statement on a tablet.
- The DAS is good for 60 days, and then you will need to renew.
How Does the DAS Work?
- There is a virtual option that allows you to select a return time on your phone using the My Disney Experience App.
- If you do not have a smartphone or your phone battery dies, there are two ways to get a return time in person. Visit the ride entrance and look for the cast member near an alternative entrance sign or a cast member near the entrance with a tablet or large cell phone, OR you can also look for a blue Guest Experience team umbrella and ask for a return time there.
- The Cast Member will scan your MagicBand, ticket, or phone.
- The time to return will be 10 minutes less than the posted standby wait time.
- The DAS return time will appear in your My Disney Experience App in your plans.
- When it is time for the DAS Pass, simply get in line at the Lightning Lane queue and have the guest with DAS go first.
- The light on the scanner will be blue at first. The cast member will need to see that the correct guest is there, then the light on the scanner turns green, and you are all good to go.
- You can only have one return time at a time. As soon as you use one, you can make another. A return time is not the same as a DAS Advance selection. You may have two selections and one return time, all at the same time.
Tips for the DAS Pass
- Have a My Disney Experience account connected with everyone in your travel party before you go. Also, downloading the app is very helpful.
- The guest the DAS is assigned to must always ride.
- Anyone in your family (or traveling party) can make the return time- you do NOT all have to be there, not even the guest with the DAS.
- There is no end time for the return time- so you can’t miss it even if you go to the room for a nap.
- If you use the DAS Advance and secure 2 DAS Advance selections daily, you can use those WITH the return times.
- If the attraction you want to ride has a virtual queue, you must still have a boarding pass; then the DAS will give you access to the lightning lane when your boarding time is called.
With the addition of Genie+ and DAS Advance, there is a lot to learn, but if change is too overwhelming, the DAS system you are familiar with is still the same.
Amy Schinner is a lifelong fan of Disney, a mom, and an advocate for people with special needs. She loves spinning in teacups, screaming down Mt. Everest, and exploring all of it with her family. Her joy is helping families vacation and create memories together because everyone deserves some pixie dust!