Universal Orlando Resort for Newbies – Virtual Line
Whether you are a long-time Walt Disney World guest looking to switch your vacation up or you are visiting Orlando for the first time, planning a visit to Universal Orlando Resort poses a lot of questions. In this article, I will walk you through the Virtual Line feature for select Universal Orlando attractions.
What is Virtual Line?
Virtual Line is Universal’s ticket-based queue system for guests, like the old FastPass system at Disney. When offered, guests pick their party size and a return time for the attraction. Upon return, guests will have a short wait before boarding the attraction. Unlike FastPass, if a Virtual Line is in effect a Stand-By line will not be offered.
Which Attractions Offer Virtual Line?
Virtual Line is offered daily on one attraction:
- Race Through New York starring Jimmy Fallon
Virtual Line is frequently offered for the following attractions during busy times:
- Revenge of the Mummy
- Fast & Furious: Supercharged
- Hagrid’s Magical Creatures Motorbike Adventure
- Seasonal offerings (Halloween haunted houses, Christmas events, etc.)
To review if an attraction is offering Virtual Line, check a wait times information board, the wait time sign at the attraction, or on the Universal Orlando app.
Can I Use Virtual Line and Express Pass?
Virtual Line is for Stand By queues only. Virtual Line passes are not required for Express Pass entry to an attraction and Express Passes do not speed up a Virtual Line return time. If guests have an Express Pass just enter the Express Queue for access to the attraction.
How Do I Acquire a Virtual Line Pass?
Virtual Line Passes are acquired using the Universal Orlando App. Here is how to acquire one:
- Open the Universal Orlando app
- Select the Virtual Line button on the home page
- On the next screen tap the Virtual Line Venues tab which brings up each venue offering Virtual Line
- Tap on the attraction you wish to acquire the pass for
- On the attraction page tap the Reserve button
- Select your party size using the slider (1 to 8 guests) and your return time window
- Tap the reserve button and a QR code will display – show this QR code to the attraction host for admission to the attraction
- If you need to adjust your return time select the “Change Return Time” button on the Pass page and select a new time
Jimmy Fallon also offers a kiosk-based option located to the right of the attraction’s entrance.
Virtual Line Passes release throughout the day. Check 15 minutes prior to park open, at park open, and at 11:00 a.m., 2:00 p.m., and 4:00 p.m. for more passes.
Do I Need to Be in the Park to Acquire a Virtual Line Pass?
No! I acquired a Virtual Line Pass for Hagrid at 8:00 a.m. from the comfort of my Endless Summer – Dockside room. We suggest checking Virtual Line times in your hotel room or upon arrival at the parking garage. Availability for Virtual Line passes opens approximately 15 minutes prior to the official posted park opening.
How Do I Claim a Virtual Line Pass?
Walk up to the attraction entrance with your Virtual Line Pass QR code. A Team Member will verify your return window and will scan the pass. After this, your Virtual Line pass is no longer required.
Can I Acquire More Than One Virtual Line Pass At a Time?
Guests can acquire one Virtual Line Passes for each attraction offering it, but only one Pass at a time for each attraction via the app. So a guest can hold a Virtual Line Pass for Fallon, Fast & Furious, and Hagrid but not two Hagrid Virtual Line Passes.
New passes for the same attraction can be requested once the currently held one is used or expires.
Wait, Each Party Member Can Request a Pass?
Yup! Each party member can obtain a Virtual Line Pass for one attraction letting the party re-ride with a short wait. This works because the app does not link ticket parties, unlike Disney’s use of Virtual Queue for Star Wars: Rise of the Resistance.
I Am Early or Late to My Return Time, What Now?
If a party is early for their return time they will not be granted entry. Simply stand a comfortable distance away until your time window is available.
Officially, if a party is late they will not be granted admission. In reality, it is up to the discretion of the Team Member – if you are kind, understanding, and the attraction is not swamped they might let you in.
What If The Ride Is Experiencing Downtime During My Return Window?
Sometimes an attraction will close due to technical or weather issues. If you have a Virtual Line pass for an attraction closed during your return time, the pass will switch to a one-time-use Express Pass for the total party amount originally selected. This pass can be used anytime that day.
Can Virtual Line and Touring Plans Be Combined?
Yup! Simply acquire your Virtual Line time in the morning for the Touring Plan’s estimated attraction arrival time. If a Virtual Line was activated prior to your arrival, simply request one for a future time and move onto the next plan step.
Have you used Universal’s Virtual Line? Leave your thoughts and tips in the comments below!
First published March 13, 2021. Updated June 27, 2021.
10 thoughts on “Universal Orlando Resort for Newbies – Virtual Line”
It is a good idea to take a screenshot of your Virtual Line pass in case of any glitch or in case you are late and the TM will let you in line. Also, if multiple parties are holding Virtual Line passes, make sure they are spaced out time wise so you can make the next ride (You can choose what time to ride).
If one person in my party gets a spot, but the other person does not, can that person still ride with the person who got the spot, or does everyone have to have their own spot?
Just one person can reserve the spot. So if you are a party of four one person can reserve a pass for four people. If a fifth wanted to join they’d be turned away (unless they have their own pass, too). Make sense?
If I have Universal Express, staying at Royal Pacific, do I need virtual line passes or does the Universal Express automatically get us into line?
Express gets you right into line, Virutal Line is only for stand-by lines.
When we were there for spring break 2021 we also stayed at the Royal Pacific. The only ride with a virtual queue that would NOT accept express pass was Hagrid’s Motorbike because they do not currently have a dedicated express lane for that ride. I have done some research for our return trip for 2022 and it sounds like Velocicoaster will be the same (because these are the two newest rides and in high demand). We tried to get on Hagrid’s with our express passes, but they turned us away. I am researching the virtual lines and hoping to ride both of these this spring.
Hi Erin, not sure if Hagrid or VC will have Express in 2022 but I think there’s a good chance. Stay tuned to the blog for when we hear they add it!
Can you help me understand the multiple people in the party getting a spot?
I assume you need two different logins to the universal app to make this happen?
Thanks in advance.
It’s virtual line free from the app?
Hi Sarka, yes – the virtual line is free in the app.