Update! The Attraction Assistance Pass (AAP) is Digital at all Universal Orlando Parks

This post was updated June 12, 2026 with new information! 

The digital Attraction Assistance Pass (AAP) is out of the testing phase, and it is available to all guests who are offered AAP as an accommodation at Universal Orlando Parks. With this rollout, there are now a couple of changes, but spoiler alert, we are really happy with the app.

Here’s How the System Works

All guests with an AAP accommodation can use the app to secure return times, but the process depends on whether you have secured AAP before your arrival.

• If you have an IBCCES Accessibility Card (IAC) AND have spoken with Universal Guest Services, and they agree AAP is the correct program for your needs, you may visit any Guest Services location and they will get you set up with the app.
• If you do not have an IAC, or you have one but did not speak with Universal Guest Services, you need to visit the Lobby. This is the Guest Services location, immediately inside each park. It is combined with first aid and baby care.

Before you visit Universal Orlando Resort (this is the optional part- but HIGHLY RECOMMENDED)

• If you haven’t already, apply for an IBCCES card (IAC). Learn how here.
• After your IBCCES card says current, call Universal Guest Services at (407) 224-4233 to discuss the necessary accommodations.
• Download the Universal App and link your tickets or passes.

Visiting Guest Services- If you have IAC and a Universal Confirmation number

• You may go to any of the Guest Services locations.
• They will ask to see your IAC card on your phone.
• They’ll add everyone with you that day and scan their tickets or annual passes.
• They’ll walk you through the process and answer any questions.
• The AAP will be valid for the length of your ticket.
• If you have an annual pass and keep your IAC current, you only have to visit Guest Services if you need to add or change your guest list.

If you DO NOT have either an IAC or a Universal Confirmation number

Please note that Universal has greatly changed the AAP requirements. Just because you have used an AAP before, it doesn’t mean that it is still the accommodation they will offer for your disability or medical issue. For example, bathroom issues no longer qualify. It is helpful to complete the IBCCES and speak with the team on the phone to ensure you will receive an AAP, but neither is mandatory, and the phone call does not guarantee access to the program.

• You will need to visit the Lobby. This is the Guest Services location directly inside the park.
• You must have a valid park ticket and enter the park before you can speak with the accommodations team.
• They will ask you several questions about why you need accommodations.
• If they agree that your needs fit with the AAP program, they will start setting you up.
• They’ll add everyone with you that day and scan their tickets or annual passes.
• They’ll walk you through the process and answer any questions.
• The AAP will be valid for the length of your ticket.
• If you are an annual pass holder without an IAC, you will need to visit the Lobby every two weeks.

How to navigate the new system

• Open the Universal app
• Wait a few minutes (maybe up to 5 or 10) after you enter the park for it
• Tap on wait times
• Scroll to the attraction you want a return time for.
• Tap that attraction
• Tap the AAP symbol
• The app will show you the wait time
• Then you select party members
• Then you will immediately see a confirmation

Then you can hang out, get a snack, or ride rides with low wait times. Amazing Spiderman and Flight of the Hippogriff were both 20-minute waits, so we rode those, grabbed a pretzel, and hung out a bit while we waited.

What Do We Do When It’s Our Turn to Ride?

• Pull up the app
• Scroll to the attraction
• Tap the attraction
• Tap the blue bar with the return time
• The Team Members’ scanned QR codes will appear. They are in a scrolling deck, so everyone should be there.
• At the checkpoint, the Team Member will scan everyone in.
• 5-10 minutes later,  you can create a new return time, even if you are still in line for the current attraction. (Some Team members said 5, we had to wait 10)

Pro tip- The current return time didn’t register and hadn’t been deleted. When the 10 minutes are up, it will erase.

What has Changed With the Program?

I mentioned change, I’ve described them in the article, but just to clarify what’s new.

• Using the app to secure return times is now available to all guests with the AAP.
• There used to be a specific IAC queue at Guest Relations. Now that you don’t need to visit guest relations every two weeks, they determined it was unnecessary, and the IAC line was often a longer wait than the regular line
• Using the Lobby location for all guests without an IAC. This was the process at Epic from day one, and is now the process at Islands of Adventure and Universal Studios as well.