What You Need to Know about Disability Access Service (DAS) at WDW

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Disney is known for their world-class guest service. Their main mission is to help every guest have a magical time. Some of their guests require a little more pixie dust to make the magic happen. The Disability Access System (DAS) is how Disney can help.

What is the Disability Access Service? (DAS)

The DAS allows guests that are not able to tolerate a traditional queue to wait for the attraction in a more comfortable setting.

Millennium Falcon Smuggler’s Run Extended Queue

Who Qualifies for a DAS?

The DAS is designed for guests that have disabilities that are not entirely assisted with a wheelchair. Disney has recently tightened up the policy and it’s possible if you were given an exception before that you will not qualify now.

How Do You Register for DAS?

There are now two ways to register for DAS. You can visit guest services in person or you can register virtually in advance of your visit using the new DAS Advance program.

For this article we are focusing on the in person system. (We will be covering the DAS Advance program in a future blog post.)

Visit Guest Services at any park and let them know you need a DAS. This can be at the windows before you enter, the Guest Services location inside the parks, or any of the Blue Guest Experience Team umbrellas in the parks.

  • The guest services cast member will ask you a series of questions. They will need to understand how a DAS will benefit the member of your party that needs it.
  • Do not bring a doctor’s note. Disney can’t use them due to privacy laws.
  • Bring everyone in your party with you.
  • They will take a picture of the guest the pass is assigned to, no need to smile or pose.
  • Everyone in your party will have their MagicBands or park tickets (the card or the MagicMobile code on the phone) linked to the DAS.
  • You will be asked to sign the policy statement on a tablet.
  • The DAS is good for 60 days, and then you will need to renew.

How Does the DAS Work?

  • Starting October 19, 2021, there will be a virtual option that allows you to select a return time on your phone using the My Disney Experience App.
  • If you do not have a smart phone, or your phone battery dies, there are two ways to get a return time in person. Visit the ride entrance and look for the cast member near an alternative entrance sign or a cast member near the entrance with a tablet or large cell phone, OR you can also look for a blue Guest Experience team umbrella and ask for a return time there.
  • The Cast Member will scan your MagicBand, ticket, or phone.
  • The time to return will be 10 minutes less than the posted standby wait time
  • The DAS return time will show up in your my Disney Experience App in your plans.
  • When it is time for the DAS Pass, simply get in line at the Ligtning Lane queue and have the guest with DAS go first.
  • The light on the scanner will be blue at first. The cast member will need to see that the correct guest is there, then the light on the scanner turns green and you are all good to go.
  • You can only have one return time at a time. As soon as you use one you can make another. A return time is not the same as a DAS Advance selection. You may have 2 selections and one return time all at the same time.

Tips for the DAS Pass

  • Have a My Disney Experience account with all of your travel party connected before you go. Also downloading the app is very helpful.
  • The guest the DAS is assigned to must always ride.
  • Anyone in your family (or traveling party) can make the return time- you do NOT all have to be there, not even the guest with the DAS.
  • There is no end time for the return time- so you can’t miss it even if you go to the room for a nap.
  • If you use the DAS Advance and secure 2 DAS Advance selections a day, you can use those WITH the return times. Please link the DAS advance article.
  • If the attraction you want to ride has a virtual queue you must still have a boarding pass, then the DAS will give you access to the alternative entrance after your boarding time is called.

With the addition of Genie+ and DAS Advance, there is a lot to learn, but if change is too overwhelming, the DAS system you are familiar with is still the same.

Amy Schinner is a lifelong fan of Disney, a mom and an advocate for people with special needs. She loves spinning in teacups, screaming down Mt. Everest and exploring all of it with her family. Her joy is helping families vacation and create memories together because everyone deserves some pixie dust!  Visit her at www.mouseearsforeveryone.com  on Twitter @amy_schinner or on Facebook.

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Amy Schinner

Amy Schinner is a lifelong fan of Disney, a mom and an advocate for people with special needs. She loves spinning in teacups, screaming down Mt. Everest and exploring all of it with her family. Her joy is helping families vacation and create memories together because everyone deserves some pixie dust! Visit her at www.mouseearsforeveryone.com on Twitter @amy_schinner or on Facebook.

6 thoughts on “What You Need to Know about Disability Access Service (DAS) at WDW

  • October 13, 2021 at 2:19 pm
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    I’m confused. It looks like you have two contradicting statements:

    “The guest the DAS is assigned to must always ride.” – So, guest with DAS must ride?
    “Anyone in your family (or traveling party) can make the return time- you do NOT all have to be there, not even the guest with the DAS.” – And now, the guest with DAS does not?

    Reply
    • October 13, 2021 at 6:07 pm
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      From what I understand, the guest with DAS must always ride – but they do NOT have to be present to set up the return time (like the guest could be somewhere resting while a family member makes the “reservation,” but they would actually need to be there when it’s time to ride).

      Reply
      • October 13, 2021 at 11:24 pm
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        Ah, I was interpreting “make” wrong. I thought it meant to keep the appointed return time, like you “make it on time” to an event, or “make the bus” to school. You mean “make” as in getting the return time set up. Thanks for clarifying.

  • October 13, 2021 at 6:00 pm
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    For those who are wondering, the DAS live chat thing is a hot mess right now. I’m arriving at WDW on October 19 and have been trying to get DAS set up in advance. I waited several hours but got bumped off a few times. Now I can’t even access it. I called customer service and the message I got was “Your best bet is just going into Guest Relations in person when you get there.” He also told me some horror stories from the day with people trying to access live chat. He said it wasn’t likely to get better anytime soon. So keep that in mind if you want to try the live chat feature!

    Reply
  • October 13, 2021 at 8:34 pm
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    Does anyone know if Parkinson’s is eligible for DAS? Recent diagnose and mobile but move slowly.

    Reply
    • October 14, 2021 at 5:32 pm
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      It’s not the diagnosis (the name) that they ask for or can use. It’s the situation of “can you do the waiting in a long line?” – and if not, why not. They want to know if things such as too much stimulation, or need to be near a restroom as much as possible would keep you out of a line. For mobility issues, they will suggest using a wheelchair.

      Reply

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