Disclaimer: While I am a Cast Member, the following is based on my own experience and does not necessarily reflect the policies of the Walt Disney Company.
If you’re reading this blog, you probably like to plan ahead. The introduction of My Disney Experience has provided us with so many ways to fine-tune your vacation before you even arrive. But if you’re not careful, My Disney Experience can cause problems for your vacation before it even starts. Pay close attention to these tips so you’re well prepared for your Walt Disney World vacation.
1) You don’t have a ticket for each person.
Each person needs to have park admission in order to get into the park and to make FastPass+ selections. If only some people on your account have park admission, you will only be able to select FastPasses for that many people. So if you select FastPasses for the Seven Dwarfs Mine Train and to meet Anna and Elsa for your ticket, anyone else in your group who does not have tickets will not be included in the FastPass.
When you make FastPass+ selections and a ticket has not been added for one of your Friends and Family, the site will say “needs park admission” under the person’s name and not allow you to select that person for your FastPass+ plans. You should link their tickets to their name under the “tickets and passes” menu. The “tickets and passes” menu will show you which tickets are connected to whom, so you can double check there that everyone has a ticket.
2) You have too many tickets for one person.
If you’re the family planner, you might be the only one using My Disney Experience to plan your vacation. In that case, you’ll want to connect everybody’s tickets to your account. If you add each ticket to your account under one person’s name, as far as My Disney Experience knows, you’re just one person who has many tickets. When you try to make FastPass+ selections, you will only be making selections for one person. If you try to get into the park with each person’s MagicBand or ticket, the computer will think each person is trying to use someone else’s ticket.
Even if you’re doing all of the planning, you still need to make guest profiles for each person on your trip. When you add the other guests to your profile, their profiles will still be managed under your account unless you send them an email request to create their own accounts. You’ll still be in charge of planning, you’ll just have separate tickets for each person.
3) You have the wrong ticket for each person.
The Cast Members at the main entrance will probably be suspicious when you try to enter with a child’s ticket on your MagicBand or with an Annual Pass with somebody else’s name on it. When attaching tickets to each member of your party, make sure you’re connecting the correct ticket to each person. Check for adult versus child tickets and whose annual pass is whose. This will prevent having somebody else’s ticket on a MagicBand or RFID card with your name on it and getting stuck at the park entrance sorting out whose ticket is whose.
4) You don’t have your resort reservation connected to your account.
After booking a resort stay, you should claim your resort reservation to your My Disney Experience account. If your My Disney Experience account doesn’t have a resort linked, you won’t be able to make your FastPass+ selections 60 days ahead of time, since the computer system won’t know that you’re a Disney resort guest. If you bought your tickets separately from your resort stay, the tickets will not automatically be attached to your resort stay MagicBands. Attaching your reservation lets the computer system know that the version of you with a ticket is also the version of you staying at the resort.
Your resort reservation may be connected automatically if you book online or if you’ve bought your tickets as part of your vacation package. But if you go to your reservations page and don’t see your resort reservation, go ahead and click the “Link Resort Reservation” button. You’ll want to match each person on your reservation to their profile on your My Disney Experience.
5) You have too many profiles for one person.
Consider this example: Mr. and Mrs. Smith each have a My Disney Experience account. They want to both make plans with their kids, Jack and Jill. Mr. Smith adds Jack and Jill to his profile when he’s booking the resort reservation. Mrs. Smith wants to make FastPass+ selections, so she adds Jack and Jill’s tickets to her profile. As far as the computer system knows, there are two sets of Jack and Jill: one set staying at a resort, and one set with tickets and FastPasses.
If you and your spouse each have a My Disney Experience account, pick one person’s account to add your children to. The other parent can add the children as friends through the “My Friends & Family” page.
Already made a mistake on your My Disney Experience? Call (407) 939-4357 to contact My Disney Experience support. You can also stop by the MyMagic+ Service Center at any of the theme parks to get your account fixed. You can also check out the My Disney Experience FAQ page for my information about My Disney Experience.