Walt Disney World has transitioned its Disability Access Service into an all digital format. Guests will now be able to have the information that was previously recorded on a card now stored on their MagicBand or ticket media.
The Disability Access Service is designed to accommodate those guests who are unable to wait in a conventional queue due to a disability, including those non-apparent disabilities.
To use the updated system, guests who need the Disability Access Service will still need to visit Guest Relations and have their photo taken that will be linked to the MagicBands of your entire party. (This means that you will need to make sure to let Guest Relations know the full number of members of your party. This cannot change, without another stop at Guest Relations.) The maximum number of guests per one Disability Access Service is 6, and it will be valid for 60 days. Paper cards will no longer be issued.
To use the Disability Access Service, it will work just like before where guests will visit the attraction to get a return time by speaking with a Cast Member, who will now scan the MagicBand or ticket of one member of the party. (The guest with the disability doesn’t need to be present when requesting a return time, but will need to be present to ride.) After scanning the MagicBand/ticket, the system will automatically assign a return time based on the current wait time of the attraction; the return time will be the current wait time minus 10 minutes. It will continue that only one Disability Access Service active return time will be able to be made at a time.
When it is time to ride, all Guests wishing to ride must be present in front of the attraction’s FastPass+ entrance. The MagicBand/ticket to be scanned at the attraction’s FastPass+ entrance has to be the one belonging to the Guest with a disability, who must be present to ride. If the Guest with a disability chooses not to ride, the rest of the party will be unable to use the return time and will be directed to the standby line.
This service can be used in conjunction with FastPass+. For more information about the Disability Access Service, click here.
The digital conversion of the Disability Access Service should make it much easier for both Cast Members and Guests going forward with this system.