How To Use Hotel Mobile Check-In at a Universal Orlando Resort

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We love Universal’s on-site hotels’ convenience, location, theming, amenities, and value. Whenever we stay onsite we always use mobile check-in prior to our trip to get inside our rooms (and the parks!) faster. In this article, we will show you how to mobile check-in to your hotel, what to have ready when you are checking in, and how to receive your room keys at the hotel.

I will always use photos of Bacini checking into Hard Rock Hotel for any articles I can. (photo by Brandon Glover)

What Is Hotel Mobile Check-In?

Hotel mobile check-in grants guests the ability to perform several check-in tasks before leaving for their visit. Guests are able to confirm their reservation, add guests to the room, authorize a credit card, and approve their stay. Mobile Check-In is available for all Universal Orlando hotels. Checking in early reduces your overall wait at check-in.

What Do I Need To Do To Use Mobile Check-In?

Have an active email attached to the reservation and the hotel will email about checking in approximately 24 before your check-in time. You will also need a valid credit card to pay the entire room cost. Your helpful Touring Plans Travel Agent can assist with setting up your reservation, request a free quote today!

Walk Me Through The Process

Check your email 24 hours before check-in time at your hotel (usually around 4:00 pm, as you can see I received it around 4:24 pm). Scroll to the bottom of the email and click the check-in link. Your reservation will be pulled up, here it is a five-night stay with a UOAP rate of $109 per night. Great room rate, right?

Note: I placed black bars over my personal information.

The next page (upper right, lower left) confirms your full name, email address, phone number, zip code, and your estimated time of arrival (I suggest setting this to an hour after your flight lands). This page also allows you to add guests to the reservation so they will have their own room keys. Tap “Next Step”.

The next page asks if you wish to participate in  Chat Your Service, a free text messaging service with the front desk for guest service functions. We have used the Chat Your Service feature to check restaurant hours, view menu options, and ask for more toiletries for our room. If you select the Yes radio button then Universal will text you to the mobile number listed. We believe the service is fantastic but if you wish not to participate then select “No”. Do not worry, you can opt into the service once you arrive at the hotel if you change your mind.

The last page is for payment information and Terms & Conditions. On the payment page review the totals and tap Authorize Card to add a credit card. Universal accepts Visa, MasterCard, American Express, Discover, Diner’s Club International, NOVUS, and Japanese Credit Bureau (JCB) cards for room deposits and hotel charges. Once payment is attached read the terms and conditions, sign in the box, and agree to the two policies (Terms of Service for fees, the privacy of your information).

Press Done and the system will process your reservation. If your mobile check-in was successful you will see the confirmation page below and receive an email.

When you arrive at the hotel look for the signs for “Checked-In Already” at the hotel front desk. After queueing you will receive your room keys, hotel information, and assistance with any other parts of the check-in process.

Why Should I Use Mobile Check-In?

We have seen reports of hour-long check-in queues during busy times of the year, with mobile check-in you will skip those queues. We love Mobile Check-In and believe it is a must for anyone traveling to the Universal hotels.

Have you used Mobile Check-In at Universal Orlando? Leave your experiences in the comments below! 

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Joseph Matt

Avid amusement park and video game fan. Enjoys picking up rare beers at breweries, exploring cities, cooking, and sports.

5 thoughts on “How To Use Hotel Mobile Check-In at a Universal Orlando Resort

  • September 23, 2022 at 3:50 pm

    Thank you, this information is helpful. Does this process work at all of the Universal hotels, including the Premier ones (Portofino, Hard Rock, Royal Pacific) or just the Prime Value hotels?

    • September 23, 2022 at 5:10 pm

      Yup all hotels.

  • September 24, 2022 at 5:23 am

    I really enjoy reading your thoughtful and unique article. Thanks for sharing. Keep it up.

  • September 26, 2022 at 2:31 pm

    I’ve had mobile check in at Cabana Bay move way slower than the regular line. They had 1 worker compared to 4 for regular and one clueless guest can take up to 15 minutes. I had to go up and ask the manager to help out. It worked for a bit, then they went back to one worker. Still a crap shoot.

  • September 27, 2022 at 1:57 pm

    Is there a way to connect your hotel reservation confirmation # to the Universal Studios mobile app?


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