Answering All Your Questions About Virtual Queues

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I admit, that title is a bit ambitious. But I’m gonna give it a go, and if I miss anything let me know in the comments. Let’s start with …

What Are Virtual Queues?

In the broadest sense, a virtual queue is any queue system that lets you keep your place in a line without physically standing in it. You know how at the supermarket you can take a number at the deli counter and then grab a few more things while you’re waiting for your number to be called? That’s a virtual queue, and it doesn’t use any technology more sophisticated than a roll of numbered cardboard tickets.

Many theme parks or water parks use virtual queues, but today I’m going to be talking specifically about the Virtual Queues at Disney World (and Disneyland) because let’s be honest, the system in other places is usually more straightforward. More like take a ticket in the deli line, less like needing a Ph.D. in MDE.

Why Do I Need to Know About Virtual Queues?

When Flight of Passage first opened anyone could show up, get in line, and ride it. A six-hour line, yes, but it worked the same as the lines for all the other attractions in the park. Since the debut of Rise of the Resistance at Hollywood Studios, all of Disney’s new attractions at both Disney World and Disneyland have used a Virtual Queue when they first opened, instead of a standby line. If you don’t know in advance that you’ll need to use the Virtual Queue, you may not be able to get on the newest rides.

Empty queue area at Cosmic Rewind
Guardians of the Galaxy: Cosmic Rewind is the only attraction currently using a Virtual Queue.

Note the crafty and specific use of the word “may” in “may not be able to get on a new attraction”. In the Genie era, these attractions have all offered the opportunity to ride by purchasing an Individual Lightning Lane. But in the early days the ILLs are usually gone by the time the parks open, so if you’re not staying at a Disney World Resort this might not be an option for you.

What Are the Basics?

The My Disney Experience (MDE) app is used to join Virtual Queues for Disney World attractions. Virtual Queues at Disneyland use the Disneyland app. You’ll need to install the appropriate app and have it set up.

The Virtual Queue for an attraction will open a few times a day, usually 2-3. These openings happen at times that everyone knows in advance, and are often referred to as “drops”. There are different rules about who is eligible to join the queue at different drops, for instance you may or may not need to have entered the park to be eligible for a specific drop.

If you’re successful in getting a space, you’ll be placed into a numbered “Boarding Group”. Many other people may have the same Boarding Group as you. You’ll be given an estimated return time, but this can change throughout the day. You won’t know for sure when your group will be called until it is, but once it’s your turn you’ll have an hour to get to the ride entrance and sign in. If you have a very high number (and the definition of very high changes with each ride), you might not get called at all.

Can You Give Me a Few More Specifics?

Sure. For attractions that are currently using a Virtual Queue, click one of the links below for a walkthrough for that specific ride.

Here are some tips and tricks that have been pretty consistent across all of Disney’s Virtual Queues.

The Drops

Usually, the first drop is at 7 a.m., and you don’t need to be in the park to enter this queue. You do need to have a park reservation for the park where the ride is to be eligible.

The second drop is usually at 1 p.m. (noon at Disneyland), and for this drop you need to have entered the park. Disney’s language implies that you need to be in the park in order to be eligible, but in practice we find this is not true. If you were in the park in the morning and left to take a break, you’ll still be able to join.

Guardians of the Galaxy: Cosmic Rewind was the first attraction to offer a third drop, limited to those who are eligible for EPCOT’s Extended Evening Hours.

One thing to know: you can only get one Boarding Group a day during regular hours. So if you’re successful in the 7 a.m. drop, you’re not eligible to try again in the afternoon.

When the rides are newest, Boarding Groups fill up at each drop and it closes in literally seconds. It’s possible to do everything exactly right, and still not be successful. After the attraction has been open for a while, drops tend to be open for longer periods, sometimes even long enough to enter as a Park Hopper.

Monitoring Your Group

You can check on the status of your group at any time — and you should.  Your estimated return time may become later if the ride is offline for a while. Or it may move up depending on the ebb and flow of arrival times and the number of people purchasing ILLs.

You can see what the current status is from either the Virtual Queues tile (under the hamburger menu) or the “My Day” tab in Disney Genie. I find the one in the My Day tab easier to use, as it tells me the time instead of how many minutes I have left to wait. In the screenshot below, notice how much the callback estimate has changed in a little under two hours.

panels from the virtual queues tab and My Day Genie tab showing the the same Boarding Group at different times
Only the “My Queues” tab tells you what groups they’re currently on, but I prefer the My Day tab because it uses clock time.

Why Does Disney Do It This Way?

It can be frustrating to have so little control over your return time, and many people find the process of getting a Boarding Group stressful. So why does Disney use these Virtual Queues? I don’t work for Disney so I can’t say for sure. But here are some reasons why they might think it offers a benefit to visitors that outweighs the negative aspects.

When standby lines are used, newer attractions tend to have some of the longest waits. Longer queues may affect how accessible a ride is to less frequent visitors. The “balk point” of a ride is the wait time where guests feel that it isn’t worth it to get on the attraction.

The same person might have a different balk point for different attractions, but individuals will also tend to have generally lower or generally higher balk points. Disney may feel that using the Virtual Queue makes new rides more accessible to visitors with lower balk points. It gives them a better experience, at minimal cost to those who would have been willing to wait in a really long line.

A long line for Flight of Passage, extending through Pandora with the actual ride entrance out of sight.
About a year after it opened, this is the line to enter the line for Flight of Passage. Virtual Queues may be more friendly to infrequent visitors, even if waking up at 7 a.m. isn’t your thing.

Balk points aren’t the only factor. Newer rides can be prone to more downtime or unreliability until the kinks get sorted out. Standing in a queue for hours only to have it be “dumped” at some point because the ride is down is very frustrating. Virtual Queues avoid this issue.

Finally, Virtual Queues help keep initial demand from overflowing the queue space that has been built for the ride. The queue at Flight of Passage holds about 2-3 hours worth of riders, but in the first year or two the queue routinely exceeded four hours and spilled over into the land: people were waiting so long that a bathroom was added to the queue. Virtual Queues weren’t in use then, but they could have provided better management of the extra demand.

What Happens if You Miss Your Boarding Group Window?

If you show up 2 hours late to a Lightning Lane reservation, you’ll be out of luck. But the uncertainty with Virtual Queues creates more unavoidable conflicts. Disney is aware that sometimes callbacks will conflict with pre-existing dining reservations, or even transportation plans if it’s the first day of your vacation.

If you’re only a little late, let the Cast Member at the entrance of the attraction know what happened. Usually you’ll be allowed to ride. (We’ve never heard of anyone being turned away, but we don’t hear everything.) If you’re very late, like 2-3 hours past the end of your window, Disney’s recommendation has been to start at the Guest Experience team. Look for the stands with blue umbrellas throughout the park.

All that being what it is, I don’t recommend intentionally showing up late for your call.

Other Frequently Asked Questions

Will TRON Lightcycle Run Use a Virtual Queue When it Opens at Magic Kingdom in 2023?

Yes, we expect that it will.

What About the World of Color Virtual Queue?

Just to make things extra confusing, Disneyland is using a “Virtual Queue” to manage attendance at the World of Color nighttime show. I put Virtual Queue in quotes because it’s really more like a ticket lottery. You have one chance, and you either get a seat or you don’t. There are no Boarding Groups, and the show is at a fixed time. And just to be unique, there is still a standby line, which no other attraction using a Virtual Queue has. You can read about World of Color’s Virtual Queue here: Step-By-Step Guide For How To Get a World of Color Virtual Queue Spot.

How Do Virtual Queues Fit In With Genie/Genie+?

Virtual Queues are a completely separate system from Genie/Genie+. There is only a single point of intersection, which is that if you have a Boarding Group you’ll be able to view the status from the My Day tab in Genie.

How Do Virtual Queues Work With DAS?

If someone in your party is eligible to use the Disability Access System (DAS), you will still have to join the Virtual Queue and get a Boarding Group. When your group is called it will be treated like a DAS start time – you can check in any time until the ride closes for the day.

Can You Get an ILL and a Boarding Group in the Same Day?

For rides that offer both ILL and Boarding Groups, yes you can get both in the same day.

If You Need to Enter the Park to Be Eligible for a Drop, Does Everyone Who Will Ride Need to Enter?

Yes. Everyone in a group needs to meet the eligibility requirements, whatever they are, for the drop where they are trying to get a Boarding Group.

Will I Still Have to Wait in a Line After My Boarding Group Is Called?

Usually, yes. You may need to wait anywhere from 10 minutes to 45 minutes, on average, or longer if the ride goes down briefly while you’re in the queue.

If There Are Four People in a Boarding Group and Two Don’t Want to Ride, Can the Other Two Ride Twice?

When you show up for your Boarding Group, you tap in with your MagicBand, ticket card, or MagicMobile. Nobody compares the stored ID to you, just your group. So if Dad ran out of steam before your Group got called and he left his MagicBand with your kid when he headed back to the hotel, your kid can use it to ride twice. This will only work if the owner of the MagicBand or ticket has entered the park that day; you can’t get a Boarding Group for grandma and bring her MagicBand along while she lounges by the pool. Check in promptly if you want to try this, since you’ll need to be able to complete the first ride before your window expires.

Disney’s answer to this might be that Lightning Lanes and Boarding Groups are not transferrable. But in practice, we’ve never had an issue letting one family member ride with another member’s MagicBand or ticket, and we know that this is not uncommon.

If a Ride Uses Both ILL and Virtual Queue, Which Is Easier to Get?

That depends on how long the ride has been open and how popular it is. The one thing that’s always true is that if ILLs are selling out before park opening and you’re not staying at a Disney Resort, the Virtual Queue will be your only option.

Can I Practice Joining the Virtual Queue Before My Trip?

Yes. You’ll need to make a park reservation for the day that you want to practice, so if you’re trying for a ride in a park that doesn’t usually have same-day reservation availability you’ll need to do some planning. But as long as you don’t actually enter the park, it won’t use up your admission.

Can You Use Rider-Switch With a Virtual Queue?

Yes, you can. Let’s do Mom, Dad, Jane, Joe, and Junie.  Junie is too little to ride.

First of all, everyone who is going to ride needs to have a boarding group.  That means Mom, Dad, Jane, and Joe all need to be in the group. Everyone will check in with the Cast Member at the front.  From that point, there are two possibilities, assuming Mom rides first:

  1. Mom rides with Jane or Joe while Dad waits with the other two kids.
  2. Mom rides with Jane and Joe while Dad waits with Junie.

In the first case, Dad rides with whichever non-Junie kid he waited with, and Jane and Joe only get one ride apiece. In the second case, when it’s Dad’s turn he can take one guest with him, so Jane or Joe would get an extra ride. If you’re a family of four and you have one kid who is too small, the other kid can always get a second ride “for free”.

Since you might still need to spend a good bit of time in line after your Boarding Group is called, Rider Switch can have a lot of value for Dad because he’ll skip that queue, even if Jane and Joe are only riding once.

Which Rides Have Switched From Virtual Queues to Standby Lines?

At Disney World, Rise of the Resistance and Remy’s Ratatouille Adventure have used boarding groups in the past.

At Disneyland, Rise of the Resistance and Spiderman WEB Slingers have used boarding groups in the past. Indiana Jones Adventure also briefly used a Virtual Queue when Disneyland reopened in April, 2021.

In addition to the standby queue, all of these rides are currently available using Lightning Lane or Individual Lightning Lane.

Did we get everything? What questions do you have that we didn’t answer? Let us know in the comments!

 

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Jennifer Heymont

Jennifer Heymont has a background in math and biology, but since she couldn't pick between the two she ended up in Data Science where she gets to do both. She lives just north of Boston with her husband, kids, and assorted animal members of the family. Although it took three visits for the Disney bug to "take", she now really wishes she lived a lot closer to the Parks.

2 thoughts on “Answering All Your Questions About Virtual Queues

  • September 21, 2022 at 12:11 pm
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    How does this work with people who need to rider swap? Is anyone allowed a reride? Does everyone need to have a reservation if wanting to use the rider swap?

    Reply
    • September 21, 2022 at 1:05 pm
      Permalink

      Ooh, great questions! I’ve added the answer in at the end of the article.

      Reply

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