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Mobile Order vs. Standby – Pecos Bill’s and Casey’s Corner

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Mobile Order lets you set it and forget it, but does it save you time? Our goal at TouringPlans is to save you time on your Disney World vacation, and that includes any line you might wait in – even the ones for food. We’re researching an article on whether (and when) Mobile Order is faster than just going to the register at Disney World. As part of our data collection, Chrissy visited Casey’s Corner & Pecos Bill’s in the Magic Kingdom. Here’s what she found.

The Setup

On Tuesday, December 6, the Magic Kingdom was predicted to have a crowd level of 4. The actual crowd level was a 4. Crowd levels are not going to be the whole story of how many people are ordering food, but they do tell us a little something.

Here’s what Chrissy measured:

Infographic showing where times were collected during the ordering process for both Mobile Order and the standby line.

Some times are collected with a timer (minutes and seconds), some are collected based on the clock time (for Mobile Order).For mobile order, she measured how much time passed between pressing the “I’m here” button and getting a notice that the food was ready. Then she measured how long she waited at the counter for pickup.

For ordering at the register, she timed how long it took between getting in line and when she finished paying, and then how long it took to be called to the counter and pick up her order.

Casey’s Corner, Lunch

Casey's Corner front entrance

Casey’s Corner is a Main Street classic, and Chrissy ordered a Holiday Dog – All-Beef Hot Dog with Cranberry Mustard, Savory Stuffing Funnel Cake, and Cheese Curds. Here’s how the contest played out.

mobile order workflow and times for Casey's Corner- Cash register 3 minutes, Mobile order 8 minutes total
Mobile order placed prior to arrival.

Pickup at the counter was pretty similar, but the line at the registers was fast – only 2 minutes compared to the 6-minute wait for the Mobile Order to be ready. The winner here is standby line at the register, but neither of these waits were serious time sinks. Still, the 5 minutes difference here is about how long it takes to wait for the show at Walt Disney’s Enchanted Tiki Room … and I’d really prefer to stand in that line than this one.

Pecos Bill’s, Lunch

Testing at Pecos Bill’s was about the same time as the Festival of Fantasy parade, and it was very crowded. It was clear that a large amount of capacity was devoted to Mobile Order, with several mobile order windows in use and a large space devoted to those waiting for mobile order.

The line at the registers appeared much longer. So how did this come out on the stopwatch?

mobile order workflow and times for Pecos Bill's - Cash register 15 minutes, Mobile order 33 minutes total
Mobile order placed prior to arrival

Wow, this did not look good for Mobile Order. Not only did it take twice as long – 18 minutes extra – but Chrissy noted that there were so many mobile orders that trays didn’t fit under the lamps in the Mobile Order area and food was cooling on the counter as it waited for pickup.  What could you do with that 18 extra minutes? Well, Carousel of Progress has a 21-minute run time. Just sayin’.

picture of the walking taco from pecos bills, with a container of salsa, tube of sour cream, and bottled water
The Walking Taco from Pecos Bill’s is yummy. It’s even more yummy when it’s handed to you fresh over the counter instead of sitting for several minutes and waiting.

Wrapping Up

We compared how long it takes to use Mobile Order vs. the standby line at two locations on a low-medium crowd level day at Magic Kingdom. In both cases, Mobile Order was slower – in one instance, much slower. Here are some things to keep in mind when using Mobile Order:

  • Mobile Order might not seem like it’s saving that much time, but being able to set it and forget it on the bus ride over to the parks might be priceless. And you should order early if you’re planning on using Mobile Order at a peak time; if you wait until noon to order you might find that the earliest window opens at 2:30 p.m.
  • You can’t rely on the length of the line at the registers to estimate your wait. Just like an attraction that might add trains (capacity) when the crowds pick up, differences in staffing can make the same line move faster at different times of the day.
  • Mobile Order is often faster, but it can be slower if many guests arrive at the same time. Obviously Disney “adjusts” capacity by limiting the number of guests that can arrive in a specific time frame, but it’s not clear that the cutoffs they’re using guarantee a smooth experience.

Have you used Mobile Order at these locations? What was your experience? Let us know in the comments!

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Jennifer Heymont

Jennifer has a background in math and biology, so she ended up in Data Science where she gets to do both. She lives just north of Boston with her husband, kids, and assorted animal members of the family. Although it took three visits for the Disney bug to "take", she now really wishes she lived a lot closer to the Parks.

6 thoughts on “Mobile Order vs. Standby – Pecos Bill’s and Casey’s Corner

  • I assume in your Casey’s Corner graphic you meant 11:50am not 11:50 pm, I assume close to midnight the lines would be pretty short!
    Very interesting that standing in line was so much shorter. Food for thought, but of course, like you said, differences in staffing might make for different experiences from day to day.

    • Oooh Kelly, you are so right!

      Thanks for catching this, I’ll fix it and upload a corrected version tomorrow first thing.

  • My experience with mobile order has always been great. Last summer all our days were a 6 CL and we always got the time windows we wanted and our food was always ready quickly. Almost never bothered with standing in line when mobile order was an option!

    • Hi Maurine, this is definitely one thing we’re trying to look at, whether crowd level makes a difference.

  • I mobile ordered at Pecos Bills in late October as soon as they opened. 11 maybe. I was surprised how long I waited once I tapped I’m here. At least 10 minutes. My experience at other places around WDW has been much more efficient.

    • Hi Eva – thanks for sharing your experience!


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