Hold on to your hats, the new pre-registration system for the DAS is now live! Those of us that use the DAS system have been very excited about this upgrade, and there’s even a logo to go with it! DAS Advance allows you to register for or renew a DAS without needing to wait in long lines at Guest Services. It also allows 2 DAS Advance Selections a day for attractions, subject to availability.
First Things First
- What is DAS? DAS is the Disability Access Service. It is designed to allow guests that cannot tolerate queues well to wait for the attractions in a more comfortable setting.
- Who qualifies for DAS? Any guest that has a disability that prevents them from waiting in the traditional queue. I will not list reasons or diagnosis here, because that promotes abuse of the system. If you need it, you know.
- Does a mobility challenge qualify for a DAS? No, most of the queues are large enough to hold a wheelchair or ECV. The couple of attractions that do not fit a wheelchair or ECV have a system where they will give you a paper (or maybe soon a digital) return time to enter their alternative entrance.
- The Cast Members that are working in Guest Services are asking very direct questions about how a DAS will help you. There is no longer wiggle room. I’m hearing of guests that used to get it “just this time” that have been turned down.
What is DAS Advance?
DAS Advance is a tool that will help you be ready to enjoy the parks the moment you arrive. There are two different parts to the program. The first is a way to set up your DAS before you arrive at the parks. The second is to allow you to make two DAS Advance Selections each day that you have a Park Pass (theme park reservation).
DAS Advance Registration
- The DAS Advance registration will be done on video chat. Think Zoom call or FaceTime.
- The guest that needs the DAS must be on the video chat.
- Link all guests that will be at the parks with you to your My Disney Experience account.
- Link all valid theme park admission for each member of your party.
- If you will also be choosing DAS Advance Selections (which I highly recommend you do) make sure every member of your party has valid entry to the parks and a theme park reservation.
DAS Advance Selections
- These are made either by a Cast Member after you have registered your DAS or using a live chat link if your DAS is current.
- These are attractions that can be reserved 2 to 30 days before your visit. You may choose 2 for each day you have valid theme park admission and a theme park reservation.
- Selections are subject to availability.
- The attractions available are the Genie+ attractions and not the Individual Lightning Lane attractions.
- The Individual Lightning Lane attractions (Rise of the Resistance, Seven Dwarfs Mine Train, etc.) can still be scheduled through DAS the traditional way, unless there is a virtual queue (like Remy).
- A DAS Advance Selection is a one-hour return window. This is different than a return time, which is open ended.
- You can use traditional DAS return times (even after Genie+ begins) in addition to your DAS Advance Selections. THIS IS HUGE!!
- If your DAS is still active and you have more Park Passes reserved you can join a chat link to request more DAS Advance Selections. You will not need the video chat or your guest that uses the DAS to be with you for this.
Details for Both.
- You must register no later than 2 days or up to 30 days before you arrive.
- If you do not use DAS Advance, Do Not Panic–you can still register or renew upon arrival at the parks and get return times in person.
How to Access DAS Advance?
If you are not signed in to you’re my Disney Experience account, it’s easiest to do that now. If you don’t have an account, you will need it to proceed.
You must have valid theme park entry and a theme park reservation for each member of your traveling party.
For Registering and Renewing a DAS through the Disney Web Site
- Visit disneyworld.disney.go.com, hover over Help and Rules, then scroll down and click on Guests with Disabilities.
- Look for the section called Disability Access Service, then click the blue Learn More link.
- Scroll down until you see purple circles with the three steps shown (Register, Request a Return Time, Enjoy the park).
- Click the blue Read More link under the registration circle.
- Scroll down and click pre-register virtually with a Cast Member via live video chat.
- Scroll Down to a Terms and Conditions blue button. If your DAS is not current click that button, then read the terms, click that you understand and click the next button.
- Scroll down to the Request Live Video Call button.
- You will be asked a series of questions about the dates you plan to visit the parks and your travel party.
- After you answer those questions, you will be entered into a chat window to wait for your video call.
- Once your agent connects the video they will ask how a DAS will help you and other questions that help them know the best way to help you–including letting you know if you need a stroller to wheelchair tag etc.
- If they decide a DAS is the best tool for you, they will talk you through the DAS Advance Selections. Knowing what you would like to do is all you need to know, they get it all in the system.
- A DAS is current for 60 days. Then you will need to renew using the same process, or in person.
- The DAS Advance Selection will show in your plans on the My Disney Experience App.
If you’re using the MyDisneyExperience app, the steps are similar.
- Click the magnifying glass at the bottom of the screen and search for DAS.
- Click on the link for Disability Access Service.
- Scroll down and click pre-register virtually with a Cast Member via live video chat.
- Once you click this link, you’ll be directed to the web site where you can follow steps 6 through 13 above.
For DAS Advance Selections–If Your DAS Is Current
- Because of a form that will need to be filled out during this process, I suggest using the website instead of the MyDisneyExperience app.
- If using the website, hover over Help and Rules, then scroll down and click on Guests with Disabilities.
- Look for Disability Access Service, then click the blue Learn More link.
- Scroll past the terms and conditions until you see Next Step: Planning the DAS, then click the blue DAS Advance planning options link.
- Scroll down to the Request Live Chat button.
- You will be entered in a chat box.
- When you are chatting with an agent they will send you a form for your contact information. On that form there is a space for a reservation number. They do not need that, feel free to leave it blank.
- After the form is filled out (this form allows them to get into your MDE account) they will ask which attractions you would like at the first park you have a registration for.
- They will give you up to 3 times to choose from, based on availability. Then they repeat the process with the second attraction.
- After they have finished the DAS Advance Selections will show in your plans on the My Disney Experience App.
- It’s quick and easy, once you get in. They do all the work.
I don’t have time and my family member that needs the DAS definitely doesn’t have patience for a long wait time, what if I can’t get through before my 2 day window closes?
Unfortunately you would not be able to use DAS Advance. I completely understand how frustrating that would be, but don’t panic. The DAS system can still be accessed in person at the parks just like before the DAS Advance upgrade. Hopefully lines at guest services will be much shorter if a lot of guests use DAS Advance, and then it’s still a win for all of us.
Is there a difference between a return time and a DAS Advance Selection?
Yes, The DAS Advance Selection is the attraction you pre-register for. It has a one-hour window and is based on availability.
A return time is a virtual wait in line based on the current standby wait. You may have one at a time, in Addition to the DAS Advance Selection.
Can I use DAS with Genie+?
Yes, Genie+ and DAS work well together. If much of your party likes attractions that the DAS holder doesn’t, it’s an even better idea to look into Genie+ and Individual Lightning Lanes. However, Genie+ is a service that costs $15 per person per day. The DAS is separate and does not mean you get Genie+ for free.
Can I get a return time for Remy’s Ratatouille Adventure?
Not while there is a virtual queue. You can use the alternative entrance after your boarding pass is called.
The wait times to get to the chats and video calls are long right now, I waited 6 hours and 37 minutes to get set up on the first day. I’m hoping it’s the crush of the first day… and there are a lot of details we need to absorb, but I’m truly excited about this upgrade!
Note: As of October 14th, the preregistration information has changed on Disney’s web site for guests arriving on or after November 1.
Please feel free to ask any questions in the comments!