Disney Cruise Line

Get to Know: The Disney Cruise Line Pre-Sailing Mailer

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When you book a Disney Cruise Line sailing, you’ll get lots of emails – receipts, reminders, and promotional materials. You’ll also get ONE physical mailing – the pre-cruise mailer. Currently, the pre-cruise mailers are going out about six weeks prior to sailings, but depending on when you booked and where you live, you might find this varies by a week or two.

The pre-cruise mailer is now a one-piece folder, plus your cruise luggage tags – that’s it.

DCL pre-cruise mailer envelope
Full DCL mailer

Although the mailer is just one page, there is a wealth of important information that you should make sure to read. Here’s a breakdown.

Departure information. Gives the address of what to put into your GPS and reminders about arrival time and required documentation.
No one wants a travel delay, but if they do happen, this phone number will help you sort out what to do next.
A reminder that you need to check in for your cruise in advance of your sailing. See our post about check in for more details.
A reminder to keep with you anything you’ll need for the arrival and your first several hours on board. For tips on DCL and luggage see our full post.
The Disney Cruise Line Navigator app is an absolute MUST. To avoid phone service fees, download it BEFORE you board the ship.
These are reminders that there is loads of additional information you need about your sailing that resides online. Of particular importance is the list of prohibited items.

If you’re a DCL veteran, but it’s been a while since you sailed, you may remember receiving a fancy spiral-bound booklet in the mail before your trip. The booklets were discontinued in 2019. The booklets contained lots of information that is now only available on the web including your cruise contract, lists of any onboard or in-port activities you’ve booked, information on dress codes, your itinerary, information on gratuities, and much more. It certainly makes sense from an environmental and mailing cost perspective why the booklets were stopped, some guests miss out the information it contained. Please visit the DCL website frequently before your sailing to make sure you’re aware of all these things.

The old version of the pre-cruise mailer was a spiral-bound booklet. DCL no longer sends these.

Beyond pure information, the only other item in your pre-cruise mailing will be DCL luggage tags – two per person. You should place these on your bags just prior to your arrival at the port. If you’re flying to your DCL embarkation point, do NOT place the DCL tags on your bags before your flight – this will just confuse the airline folks.

Disney Cruise Line luggage tags.

Please note: if your party is booked in more than one stateroom, you will receive multiple mailings, one for each cabin.

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Erin Foster

Erin Foster is an original member of the Walt Disney World Moms Panel (now PlanDisney), a regular contributor to TouringPlans.com, and co-author of The Unofficial Guide to Disney Cruise Line. She's been to WDW, DL, DL Paris, Hong Kong Disneyland, Aulani, DVC Vero Beach, and DVC Hilton Head. She's a Platinum DCL cruiser and veteran of 10 Adventures by Disney trips. Erin lives near New York City, where she can often be found indulging in her other obsession - Broadway theater.

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