Technology

Disney’s Best Kept Service Secret: The Guest Experience Team

Dani ,  , 
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If you’ve been to Walt Disney World anytime in the past two years or so you’ve probably seen them: The Guest Experience Team. Generally located near the center of each park, these Cast Members in a royal blue shirt and black pants or shorts stand beneath an umbrella with the words “Guest Experience Team” and the park’s icon on it. So what exactly can the Guest Experience Team help you with?

Here’s what you need to know about the Guest Experience Team in each Walt Disney World theme park:

  • They can help with park questions, but not financial transactions
  • Their hours can be shorter than the park’s hours
  • Examples of questions that they can answer:
    • Showtimes
    • Lost and found
    • Restroom locations
    • Help finding certain food items
    • General questions about the park, and Walt Disney World
    • Wait times (but you’d want our Lines app to have Expected Wait Times compared to Disney’s posted wait times)
Guest Experience Team – Grand Avenue
Guest Experience Team on Hollywood Studios Map

You may be wondering if the Guest Experience Team can help with dining reservations. They can check availability, but they cannot book an actual reservation. This is because of the credit card guarantee that is required. The Guest Experience Team does not have the ability to process payments. So they cannot help with tickets either.

Guest Experience Team Future World EPCOT

Speaking of tickets, at Disney’s Animal Kingdom you may see the Ticket Corner on Discovery Island. This is different than the Guest Experience Team. This Ticket Corner is meant for help with tickets, and they can process payment. One of the reasons Animal Kingdom has this special set up is the layout of the park. It is a regular complaint that the Guest Relations location of this park is very inconvenient because of The Oasis. Some guests perceive the journey back through this part of the park to be long and confusing. So having the Ticket Corner on Discovery Island, and the Guest Experience Team location just across from it, adds a little convenience.

Animal Kingdom Ticket Corner

During a recent visit to Hollywood Studios I asked a member of the Guest Experience Team how to mobile order with food allergies. The Cast Member explained there is not a way to do so in the MyDisneyExperience app, and that you would need to ask a Cast Member at the dining location for assistance.

Guest Experience Team Echo Lake – Center of Hollywood Studios

You can find the Guest Experience Team near the center of each park. There are usually 2-3 other locations near major attractions.

Have you ever visited the Guest Experience Team? How was your experience?

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Dani

Born and raised in the land of sunshine and dreams come true, Dani is a proud Orlando Native who loves sharing her hometown with others. She's worked in nearly all of Orlando's theme parks, on board Disney Cruise Line, and in hotel management. Follow her on Twitter and Instagram @thisfloridalife

4 thoughts on “Disney’s Best Kept Service Secret: The Guest Experience Team”

  • To The Customer Service Department Of Guest Experiences:

    I would like to bring to your attention to one of your staff who was so wonderful to me on my birthday! Her name was Jackie and she is at the Guest Experience Umbrella station in front of the French Pavilion
    in Epcot Park.

    Because I did not have a smart phone and could not do the virtual line for the new Remy ride, she tried to do it for me. Then when she saw that it was my birthday, November 3rd ( I was wearing my
    birthday button), she REALLY PULLED SOME MAGIC OUT OF THAT TABLET OF HER’S AND GOT ME IN THE LIGHTENING LINE!

    What a great gift for my birthday and what an outstanding young woman with brilliant customer
    service skills! She really made my birthday special! I hope that she is acknowledged for her great efforts and generosity in representing Disney World Magic!

    Sincerely,

    Constance A Giles

  • Is there a way to find Guest Experience Teams on the MDE app?

  • That’s a strange response because we mobile order “gluten free” allergy all the time in the MDE App. It is a separate section of the food categories that’s usually hidden. Maybe there’s more complication we’re missing (not really an allergy, but dr’s orders for medical condition, so that makes it simpler).

  • They are also great for DAS return times!

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