The Importance of Making a Room Request

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TouringPlans is pleased to welcome guest author Leigh Anne Stringer.

Planning is an important part of any Walt Disney World vacation. Where will we eat? What park will we visit each day? What will the weather be like? What is the hotel pool like? With all this planning, one thing is often overlooked: room requests!

1980s Building – Disney’s Pop Century Resort

Disney hotels have a lot to offer, and my family likes to spend days just exploring the resorts. But sometimes the fun of the hotel can be diminished by the room you get. It could be close to the elevators so you hear lots of people going by. Or maybe your family wants to spend lots of time at the pool but your room is as far away as possible. Even having a ground floor room can be frustrating when you want peace and quiet and it seems like a troupe of tap dancers is staying above you. These are all scenarios I have faced! And while these rooms did not ruin our vacation, I wish I had known about making room requests sooner.

There are a few ways to make a room request. Disney has been using online check-in for several years, and there is a section for room requests on that form. On my recent trip to Pop Century, the room request selections were pretty limited. I could choose either the 50’s or 70’s room blocks for one selection. The other selection only offered me ground floor which I personally do not want. At the time of our trip, Pop Century’s Hippy Dippy pool was still closed for refurbishment, so that could be why the choices were so limited. But typically that is what you will select on the My Disney Experience online check in room request.

Fort Wilderness Cabin 2616

Walt Disney World hotel guests can also call their hotel 5-10 days before arrival to make room requests or ask for certain amenities. Guests traveling with babies or small children can request a pack n’ play crib or bed rails that will be waiting in your room when you arrive. At this time, you can ask for a specific hotel section or ask to be close to a certain area of the resort.

Another room request option is through the TouringPlans website. (Note: you must have a Touring Plans subscription to use this service). Among all the helpful checklists and planning tips on the TouringPlans website, subscribers will get an automatic notice when it is time to fill out a room request form. Using the Room Finder tool, you can fill out your search criteria, and you will be given room suggestions. If you click on a suggested room, you will be given a spreadsheet of information about said room including noise level, walking distance to transportation, comments by previous guests, and, my favorite feature, the view from the room. If you do not like that room, you can scroll around that suggested room until you find the perfect fit. Once you have selected a room, click request room. Touring Plans will then send the information to your hotel. In my experience, we have gotten the exact room or very close to it every time.

There are several options for making a request. I think it is beneficial to at least look at resort maps and see where amenities are located. While there is no guarantee that you will get the room you request, it never hurts to ask, right?

Leigh Anne Stringer is a military spouse and mom of 3. Her love of Disney World started when she was 4 years old, and now she enjoys sharing her passion for Disney with her children. Leigh Anne enjoys baking, reading, playing with her kids, and planning her next Disney trip.

Have you used the room finder and room request tools? Let us know what your experience is like.

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6 thoughts on “The Importance of Making a Room Request

  • May 23, 2021 at 1:04 pm

    Is there something similar for rooms at universal hotels?

    • May 24, 2021 at 8:32 am

      We’re working on it, Chris. No ETA, but hopefully Universal will be able to help us.

  • May 23, 2021 at 5:07 pm

    Love this feature you guys have. A suggestion tho! Could you include TP picks for every category. Like a standard view room may not be your top choice, but if that’s what someone could afford could you list the best picks for that level. Maybe do like a double ** for the true top choice, but just a single * for best in that category.

  • May 24, 2021 at 3:40 pm

    Yes! We used room request for our last trip and got the exact room we requested and it lived up to my expectations. My only concern is that now I’ll expect that and be disappointed if it doesn’t happen again. lol!

  • May 15, 2022 at 8:59 am

    Mixed results. One trip, worked perfectly and got exact room. Next trip, room was about exact opposite as you can get from the request.

  • June 20, 2022 at 2:27 am

    When making these requests, should I also call the same thing in via phone or will that make things worse?


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