Mobile Order can save you from a long line in the theme parks, and if you’re staying at a Disney World resort you can have your breakfast ready and waiting when you arrive at the resort Quick Service. If you’ve never tried using Mobile Order, I’ll walk you through it below. We’ve also got answers to some frequently asked questions at the end of the article.

Click on any link below to go directly to that section, and on any image to enlarge it. For the full list of Quick Service locations that use Mobile Order, click here. You can practice almost everything in this article before you get to Disney World, as long as you don’t tell the restaurant to begin preparing your food.

Placing a Mobile Order in My Disney Experience
Picking up your order
Changing Your Arrival Time
Canceling a Mobile Order
Table Service Mobile Order at Disney World
Frequently Asked Questions

Getting Ready

Mobile Order lets you order food and drink in the My Disney Experience app. But that means you’ll need to have the app installed. You’ll also want to add a stored credit card as your payment method for convenience. You can do this by going to your profile in the app and selecting “Payment Method”, or you can do it on the My Disney Experience website and it will become available in the app. Teens under 18 can use Mobile Order, but they won’t be able to store a payment method in their My Disney Experience account. (How Can Kids and Teens Pay for Things at Disney World?)

When the parks are busy, it’s common to find that during peak hours the earliest mobile order window might be 2 hours away. Mobile ordering is available as early as 7 a.m. in My Disney Experience; if you’re eating lunch or dinner in the parks it’s a good idea to put in your order in early. If the restaurant isn’t busy, you’ll be able to make changes later. But if it’s busy and you don’t have anything booked, your only option will be to wait – either until the first available window, or in the line at the restaurant.

Placing A Mobile Order

To begin a Mobile Order, start by finding the restaurant’s card in the app, then tap it to open the restaurant’s page. Restaurant cards can be found on the Tip Board, on your resort hotel page, by clicking the big + at the bottom and selecting “Order Food” – lots of places. If you’re not already at the restaurant card, then I find that using search is the fastest way to get to the page. Just click on the looking glass and type the first few letters of the name. Once you’re on the page, click “Order Food” to get started, then select an arrival window.

I’m just going to zip through a simple order here, and then show you a few features like navigating the menus quickly and customizing your selections.

After you select your arrival window, you’ll immediately be taken to the menu screen. Tapping an item will open up a screen where you can choose the quantity and select to add it to your order. Once you’ve got a dish in your cart, you’ll see the “View My Order” button at the bottom. Tapping that will begin the process of checking out.

When you click “View My Order”, you’ll be taken quickly to a screen where you can review everything that’s in your bag. If you’ve missed something, or want to make changes, selecting “Modify Order” will let you edit items that are already in your cart or remove them. If you forgot something and want to add additional items, use the back button in the top left to return to the menu.

To continue with checkout, select “Review Order Summary”, which will transfer you to the next screen that shows your order summary (again), and your payment method. You’ll need to scroll aaaalll the way to the bottom before the Purchase button will turn green. Once it does, tap it and you’ll be done.

Tips & Tricks

When you’re on the menu screen, you can use the categories in the top section to navigate. This is often much faster than scrolling, and is especially useful if you’re looking for allergy-friendly dishes. A really nice feature is that clicking on the Allergy-Friendly section doesn’t just bring you to a single menu, but to an entire section of menus broken out by individual allergen.

Some items will ask you to make selections like choosing a side during the ordering process. Other items don’t ask you for choices, but can still be customized. Look below the quantity and tap the little triangle to the right where it says “Customize Your Selection”. This should unfold a section with a line for any items that can be customized. Tap on the individual items and then adjust your selections.

Picking Up A Mobile Order

When your window is open and you’re ready to pick up your Mobile Order, make your way to the restaurant. When you arrive, go back to your Mobile Order. If it’s no longer on the screen, you can get back to it by opening the hamburger menu and pressing the Mobile Order tile, or you’ll find it on your “My Day” tab in Genie.

Click on the order that you want to pick up and select “I’m here, prepare my order”. The screen will switch to show that order preparation is in progress. When it’s done, you’ll get a notification from MDE and the screen will change to show which pickup window you should use. Head on over and grab your food. If you’ve ordered an alcoholic beverage, you may need to show ID to pick up your order.

Your order can be canceled until you hit the “Prepare My Order” button; after that you will be charged even if you don’t collect your food from the counter.

Changing the Arrival Time

Unfortunately, there is only one modification you can make to a Mobile Order right now once you’ve placed the order and paid, which is to change the arrival time. If you need to add or remove items from your order, you’ll need to cancel and make a new one.

Navigate back to your order, either from Genie’s “My Day” tab or the Mobile Orders tile. Click “View My Order Details” to open up the order, then select “Change Arrival Time”. Choose a new time and then click Save at the bottom.

Canceling a Mobile Order

You can cancel a Mobile Order at any time up until you tell the restaurant to prepare your order. If you never take that step your order will be canceled automatically when the restaurant closes for the day. But, I like to be proactive and cancel any order I know I won’t be picking up.

Navigate back to your order, either from Genie’s “My Day” tab or the Mobile Orders tile. Click “View My Order Details” to open up the order, then select “Cancel Order”. Confirm that you’d like to cancel the order, and you’re done. You’ll get a push notification from MDE, and you’ll also get an email confirming the cancellation.

Table Service Mobile Order

A few Disney World resorts have Table Service restaurants that offer Mobile Order. If you’d like to get food to go from these locations, the first thing to know is that they have a separate “To Go” page in My Disney Experience. So, for instance, you can’t go to the “Sanaa” page and start a Mobile Order. You have to go to the “Sanaa To Go” page and begin from there.

You can find the Table Service restaurants that offer Mobile Order by going to the Mobile Orders tile and clicking to create a new order, then scrolling to see which restaurants have “To Go” in their names. But I find it’s easier to just search the words “to go”, which pulls up the whole list pretty easily.

After that, the ordering process is very similar to mobile ordering from Quick Service. What’s different is that the restaurant will begin preparing your food within your arrival window automatically, and then send you a push notification when it’s ready. You should expect that it may take longer to prepare your food than at Quick Service locations, an amount of time similar to what you would find if you had ordered while sitting at a table.