How to Send a Room Request for Disney World

We announced that our Walt Disney World Room Request feature ended April 19, 2026. Our Room Request feature is still inactive for now, but we wanted to share some tips on how you can send a room request on your own. We will show you how to find the room you want and then send your request to Disney via email or chat.

Find the Room You Want

Our free Room Finder is unchanged and is the first step to requesting the room you’re after.

For our example in the post, we’re going to use Disney’s Caribbean Beach Resort for our room request. Our Room Finder has a map like the one above for every Disney World Resort.

We’re focused two things for our room request example:

1. A first floor corner room with two windows
2. The shortest walk possible to the Caribbean Beach Skyliner Station

You can see from the image above that you can use our Room Finder to sort using several features. You can sort by Price, Room Type, Location Preferences, Building Theme, Walking Distance, and more. If we click on the building closest to the Skyliner on the map above…

…we are able to search for rooms in Building 41, Jamaica. If you hover over a particular room, the room number and direction will pop up. The corner room, 4101, is highlighted in the image above. It meets our criteria so this will be one of the rooms in our request.

Steps and Format for Emailing Your Room Request to Disney

 

Step 1: Click the “Help?” button that is always present on the right side of your screen when you’re on Disney’s website. This will activate the “Disney Help” pop-up that you see in the image above. Since we’re sending an email first, click on the “Visit the Help Center” button.

Step 2: Click on the email icon circled in the image above.

Step 3: Fill out your name and email address that you use for your My Disney Experience app.

Step 4: Click on the arrow under “Category*” and scroll down to “Hotel Reservations” at the bottom of the drop down menu.

 

Step 5: Once you select your Category, related Subcategories will populate like in the image above. Select “My Upcoming Hotel Reservations” from the dropdown menu.

Step 6: Add “Room Request” to the Subject line and enter your reservation number. Make sure your reservation number is already linked in your My Disney Experience account.

Email Text: Our advice is to make this as simple and clear as possible: Please include the following information:

• The name of your resort
• Check-in Date
• Check-out Date
• Number of Nights
• Your Room Request
• Details of Your Request
• Room Range
• Request String copy and paste from your room number on our Room Finder

Once you’ve narrowed down the room(s) you’d like to request, you can use our Room Finder text to make sure you’re communicating your preferences in a detailed way. The image above is straight from our website. If you search Room 2613 at Disney’s Caribbean Beach Resort, you’ll see the image above. The “Request String” provides the Building, Floor, Cardinal Direction, and several examples of other rooms similar to the one you’re searching for. The string offers nine other room numbers that are similar to Room 2613.

We have this same data for all of the rooms on Disney World property. 

All that’s left to do is hit send and wait for your automated email response from Disney saying they have received your email and will get back to you as soon as they can. You should get an actual confirmation back from Disney within 2 or 3 days stating that they have submitted your request. We’ve submitted a few room requests this way since April 21st and the text of the email is similar:

Thank you for contacting the Walt Disney World Resort! We are so excited you are planning to visit us!
 
We look forward to your arrival and have added your request to your reservation. Please note that this is only a request and not a guarantee, but we will do everything possible to meet those requests. Please also remind the Front Desk Cast Member of your request upon your arrival. If you have any questions about your stay, you may give us a call at 407-W-DISNEY (407-934-7639).

Steps and Format for Requesting Your Room Through Chat

Step 1: Click on the “Chat with Us” selection shown in the screenshot above after you click the “Help?” button on the right side of your screen.

 

Step 2: This chat box will appear after you select “Chat with Us”. You’ll start the chat in the “Type your message…” space as shown above.

Step 3: Enter your information as shown above. Include:

• The name of your resort
• Check-in Date
• Check-out Date
• Number of Nights
• Your Room Request
• Details of Your Request
• Room Range
• Request String copy and paste from your room number on our Room Finder

Step 4: When your chat is done and you’re confident that your room request has been documented, make sure you get a transcript of the chat for your records. Click on the three dots in the upper left of your chat as shown above. Select “Request Chat Transcript” and you’ll be able to save a PDF of the entire conversation.

Stay tuned for more in the continuing story of “As the TouringPlans Room Request Turns” and thanks for reading!