How to Send a Room Request for Disney World

We announced that our Walt Disney World Room Request feature ended April 19, 2026. Our Room Request feature is inactive for now, but we wanted to share some tips on how you can send a room request on your own. We believe that Disney prefers that requests come from individual guests rather than a small business like ours, so we will show you how to find the room you want and then send your request to Disney via email or chat.

If you are going to send a request, we recommend that you do so no earlier than 30 days prior to check-in.

Find the Room You Want

Our free Room Finder is unchanged and can serve as the first step to requesting a room you’re after. (If you already have a Trip and Reservation defined on your Dashboard, you can tap the SELECT ROOM link on your Reservation to open the Room Finder. Or just use the link earlier in this paragraph.)

For our example in the post, we’re going to use Disney’s Caribbean Beach Resort for our room request. Our Room Finder has a map like the one above for every Disney World Resort.

We decided to focus on two things for our room request example:

1. A first floor corner room with two windows
2. The shortest walk possible to the Caribbean Beach Skyliner Station

You can see from the image above that you can use our Room Finder to sort using several features. You can sort by Price, Room Type, Location Preferences, Building Theme, Walking Distance, and more. If we click on the building closest to the Skyliner on the map above…

…we are able to look through rooms in Building 41, Jamaica. If you hover over a particular room, the room number will pop up. (If you’d prefer a room on different floor of the building, you can change the floor using the selection box underneath the map.) The corner room, 4101, is highlighted in the image above. It meets our criteria, so we’ll “select” this room and use it as the basis for our request.

View and Select the Room

We tapped on the room we liked (Room 4101), and that takes us to a screen with a view photo and lots of details (bedding, view, etc.) about that room…

We can navigate to adjacent rooms by tapping the up or right arrows. We like this room we’re looking at, so we’ll tap SELECT ROOM 4101 at the top.

Adding or Selecting a Trip and Reservation

After using the SELECT ROOM button, we see the “Select Your Disney World Hotel Room” form. If we have an existing trip and/or reservation that matches the hotel we’re looking at (Caribbean Beach), we can pick those from menus at the top. If this selection is not for an existing trip, we can simply input the reservation name and number and then tap Create Room Selection.

Then we are directed to our trip on our Dashboard, and we see that Room 4101 is “selected” for our reservation.

There is a SHOW SAMPLE REQUEST button. We tap that, and it shows us information we can paste-and-then-modify into a room request we send to Disney:

The three sections below explain different ways for you to send your detailed room request:

• Steps and Format for Emailing Your Room Request to Disney via Website
• Steps and Format for Requesting Your Room Through Chat
• Requesting Your Room as a DVC Member

Continue reading below to learn how to send a request to Disney.

Steps and Format for Emailing Your Room Request to Disney via Website

 

Step 1: Click the “Help?” button that is always present on the right side of your screen when you’re on Disney’s website. This will activate the “Disney Help” pop-up that you see in the image above. Since we’re sending an email first, click on the “Visit the Help Center” button.

Step 2: Click on the Email icon circled in the image above.

Step 3: Fill out your name and email address that you use for your My Disney Experience app.

Step 4: Click on the arrow under “Category*” and scroll down to “Hotel Reservations” at the bottom of the drop down menu.

 

Step 5: Once you select your Category, related Subcategories will populate like in the image above. Select “My Upcoming Hotel Reservations” from the dropdown menu.

Step 6: Add “Room Request” to the Subject line and enter your reservation number. Make sure your reservation number is already linked in your My Disney Experience account.

Email Text: Paste in the text you see in the SEE SAMPLE REQUEST window on your Dashboard. Then add any additional details you feel are necessarily to communicate your request effectively.

Our advice is to make this as simple and clear as possible. For example, if your highest-priority request is to have a ground-floor room, state that first.

We have request data for all of the rooms on Disney World property. 

All that’s left to do is hit send and wait for your automated email response from Disney saying they have received your email and will get back to you as soon as they can. You should get an actual confirmation back from Disney within 2 or 3 days stating that they have submitted your request. We’ve submitted a few room requests this way since April 21st, and the text of the automated response email is similar:

Thank you for contacting the Walt Disney World Resort! We are so excited you are planning to visit us!
 
We look forward to your arrival and have added your request to your reservation. Please note that this is only a request and not a guarantee, but we will do everything possible to meet those requests. Please also remind the Front Desk Cast Member of your request upon your arrival. If you have any questions about your stay, you may give us a call at 407-W-DISNEY (407-934-7639).

Steps and Format for Requesting Your Room Through Chat

Step 1: Click on the “Chat with Us” selection shown in the screenshot above after you click the “Help?” button on the right side of your screen.

 

Step 2: This chat box will appear after you select “Chat with Us”. You’ll start the chat in the “Type your message…” space as shown above.

Step 3: Paste in the text you see in the SEE SAMPLE REQUEST window on your Dashboard. Then add any additional details you feel are necessarily to communicate your request effectively.

Step 4: When your chat is done and you’re confident that your room request has been documented, make sure you get a transcript of the chat for your records. Click on the three dots in the upper left of your chat as shown above. Select “Request Chat Transcript” and you’ll be able to save a PDF of the entire conversation.

Requesting Your Room as a DVC Member

If you are a DVC Member and want to make a room request for a room you have booked using your own points, consider emailing your request to DVC Member Services. (We cannot provide that email address here due to concerns of abuse, but DVC Members should be able to find it.)

The text you see after tapping SEE SAMPLE REQUEST on your reservation on your Dashboard should be a good base for this message, so we recommend that you copy that and then customize it to meet your needs.

The Future

Disney has added additional request options to its Online Check In process; depending on the hotel, that process may allow you to request a king bed, a specific building, or a floor preference. We believe that Disney prefers to receive requests via Online Check In instead of from detailed emails or chat messages. If your request can be conveyed via online check-in choices, certainly try that.

It’s also possible that Disney will adjust its policies to make it easier to submit detailed room requests from TouringPlans or directly from guests; we do not know what the future will hold! Stay tuned for more in the continuing story of “As the TouringPlans Room Request Turns,” and thanks for reading!